Futurelab

APRIL 4, 2021

In last week’s post, I wrote about some findings in Salesforce’s latest State of the Connected Customer report. One of the graphics for the first finding, “customer connections are essential,” stood out to me. The title of the chart is, “Amid Crises, Experience Remains a Key Differentiator.” I agree with that. It’s the sub-title that struck me: “The Experience a Company Provides Is as Important as Its Products or Services.”.

CX 147

CX Customer Experience 147

eglobalis

APRIL 4, 2021

Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience customerexperience supply chain experience. The post Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience appeared first on Eglobalis.

Customer Relationship 127

Customer Relationship CX Customer Loyalty Technology 127

Futurelab

APRIL 4, 2021

I originally wrote today’s post for GetFeedback. It appeared on their site on July 25, 2020. Tags: Annette Franz (Gleneicki) customers experience marketing customers experience design Facebook Like. Linkedin Share Button. Tweet Widget.

Customer Experience 130

Customer Experience 130

ProProfs

APRIL 4, 2021

Table of contents [ Hide ]. What Is Channel Partner Training? Benefits of Channel Partner Training. Common Challenges of Channel Partner Training. Channel Training Curriculum. What Is a Channel Partner LMS? How to Choose a Channel Partner LMS. Best Practices & Strategies for Channel Partner Training. How to Deliver Channel Partner Training. Why Choose ProProfs?

Compliance 52

Compliance Government Sales Education 52

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Futurelab

APRIL 4, 2021

I recently got my hands on a copy of Salesforce’s latest State of the Connected Customer report, which captures customers’ thoughts from midway through 2020 and, ultimately, the pandemic and other societal crises during the year. At this point, the key findings are probably not a surprise to read, but the details and stats behind them are interesting, nonetheless.

Customer Experience 130

Customer Experience 130