Callminer

OCTOBER 17, 2022

Optimizing customer experience in the digital age requires a process of continuous improvement. Read on to learn more about making the most of your CX strategy.

Customer Satisfaction 182

Customer Satisfaction CX Customer Experience 182

Adrian Swinscoe

OCTOBER 17, 2022

Today’s interview is with Joe Andrews and Martin Schneider. Joe is the Chief Marketing Officer and Martin is the Chief Evangelist and Head of Solutions Marketing […]. The post Product Led Growth (PLG) is missing a pillar – Interview with Joe Andrews and Martin Schneider of SupportLogic first appeared on Adrian Swinscoe.

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Steven Van Belleghem

OCTOBER 17, 2022

These Summer holidays, my company nexxworks’ team visited Teleperformance’s “Global Esports Arena and Metaverse Center of Excellence” in Lisbon. For the moment, this metaverse-oriented eSports arena may not immediately mean something for Teleperformance’s core business – which is customer acquisition management, customer care, technical support, debt collection, social media services, and other services – but that’s not why they introduced the concept.

Sports 123

Sports B2C Social Media Gaming 123

Zendesk

OCTOBER 17, 2022

Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. According to the World Economic Forum , “the first industrial revolution used water and steam power to mechanize production.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

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Conversation Agent

OCTOBER 17, 2022

It's 1860, the year before the end of “Kingdom of the Two Sicilies.” In 1814, the Congress of Vienna had put together the Kingdom of Naples (the southern half of Italy's “boot”) and the Kingdom of Sicily under the rule of a Bourbon, in Naples. This is the backdrop for a spellbinding story. “For everything to stay the same, everything has to change,” says Tancredi in Giuseppe di Lampedusa’s 1963 novel, The Leopard.

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The DiJulius Group

OCTOBER 17, 2022

There are business experiences that people enjoy such as a visit to Starbucks, a weekend at The Ritz-Carlton, shopping at Nordstrom, or a visit to the spa. All are examples of “happy spending” Then there are businesses that consumers dread and wish to avoid. In fact, it frustrates them when it’s necessary to “waste” their.

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Zonka Feedback

OCTOBER 17, 2022

According to Salesforce research, 78% of consumers will do business with a brand again after a mistake if its customer service is excellent. This is the power that customer service holds. It helps you earn loyal customers who not only continue repurchasing but also spread positive word-of-mouth. But often, even after you’ve resolved customer complaints in your helpdesk software, several customers may leave dissatisfied and never do business with you again.

Customer Service 52

Customer Service Customer Feedback 52

Uplifting Service

OCTOBER 17, 2022

[link]. Your customers expect more from you than ever before…. do you know how to meet their rising expectations? More and more, people want to do business with organizations whose values match theirs. They want to be cared for, and they want to feel CONNECTED. That’s a golden opportunity for ethical businesses who genuinely care for the wellbeing of their employees and customers.

Customer Expectations 40

Customer Expectations 40

Shep Hyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Enough Already With Customer Feedback. Make Your Move by Jeb Dasteel. (CMS Wire) Surveys, especially, will ultimately bury you with customer malcontent and your own frustrated inaction.

Customer Service 12

Customer Service Customer Acquisition NPS Customer Expectations 12

ProProfs

OCTOBER 17, 2022

Behavioral assessments in the workplace are becoming increasingly important. In addition to ensuring that you hire people who are a right fit for the positions you’re hiring for, such assessments at regular intervals help you retain employees who are suitable for the current job market, skill requirements, and modern work culture. Whether it’s behavioral assessments for employment or training and performance appraisal purposes, an online quiz tool can fulfill such needs.

Social Media 52

Social Media Compliance Start-ups Education 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail