Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
Doing CX Right
DECEMBER 30, 2022
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust. The post Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations appeared first on Doing CX Right.
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