Intercom, Inc.
JUNE 7, 2022
The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack.
Steven Van Belleghem
JUNE 7, 2022
My friction hunting concept. If you would like to hear more about my friction hunting concept, check this video: Reducing friction in airports. One of my top favorite speakers during our Nexxworks Web3 inspiration tour was Irra Ariella Khi from Zamna, a company that organizes secure identity for aviation, traditionally one of the most friction-heavy services.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JUNE 7, 2022
Setting goals with your contact center agents will support your most important profit driver: your customer base. Finance-focused CFO might see customer service as separate from the company’s financial goals. But that’s not true: they’re connected. This article will cover the importance of customer service goals and how it’s vital to include agents in the strategy and some examples.
CSAT.AI
JUNE 7, 2022
Updated June 2022 (originally posted November 2019) An unhappy cus tomer service agent is more than a meme , they are a person with difficulties that have solutions. Emotional Cost – Case in Point: Facebook Moderators. In 2019, Rep. Katie Porter ( D-Calif.) called out Mark Zuckerberg during a House Financial Services meeting for the treatment of content moderators which she likened to “straight out of an episode of Black Mirror.” .
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Fonolo
JUNE 7, 2022
Setting goals with your contact center agents will support your most important profit driver: your customer base. Finance-focused CFO might see customer service as separate from the company’s financial goals. But that’s not true: they’re connected. This article will cover the importance of customer service goals and how it’s vital to include agents in the strategy and some examples.
Shep Hyken
JUNE 7, 2022
The Smart Shopper and the Value Gap. How to Design Experiences that Exceed Your Customer’s Expectations. Shep Hyken interviews Ian Johnston, Founder of Quinine , a leading strategic retail design consultancy devoted to the power of design that drives innovation and growth. He talks about building trust and loyalty by designing meaningful customer engagement.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
JUNE 7, 2022
Customer feedback, irrespective of the CX platform, has always been critical. In fact, for every customer complaint ignored, 26 customers are lost. Your brand reputation, how actively you listen to your customers, and how you respond –are the things that make you stand out in the noise.
MyCustomer Experience
JUNE 7, 2022
GWhen it comes to your customer service strategy, does age matter? Do you make decisions about how and where you deliver support based on. 7th Jun 2022. By Mandy Reed Global Head of Marketing.
Logicalware
JUNE 7, 2022
Efficiency is top of mind for customer service and support leaders right now – and rightly so. With contact centres taking on more responsibilities , and staff shortages continuing to bite , leaders need to find ways to work leaner and smarter. They need to automate as many customer interactions as possible and streamline workflows, so agents don’t burn out and service quality can remain high.
SugarCRM
JUNE 7, 2022
A Customer Relationship Management (CRM) system is valuable to an organization when its users happily run their day-to-day activities within the platform. But when six in ten (58%) marketing and sales leaders think their CRM system wastes money, organizations must adapt to both opportunities and threats. CRM systems have not delivered on their promises for too long, which caused marketing and sales departments to fail in working together to put the customer first.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Knowmax
JUNE 7, 2022
The post 6-Point Checklist For Choosing A Knowledge Base Builder appeared first on Knowmax.
Expert insights. Personalized for you.
245 
Let's personalize your content