Thu.Jun 23, 2022

The ultimate guide to service recovery

Inside Customer Service

My first customer service interaction didn't end well. I was sixteen and had been on the job for 15 minutes. An irritated customer approached and I said the wrong thing. He stormed out of the store. It was a terrible feeling to see a customer literally walk out the door.

10 Ways to Improve Employee Satisfaction in 2022

Zonka Feedback

If your employees punch in at 9 and count every single second till 5 – you’ve failed the mammoth task of keeping your employees satisfied. Employee satisfaction is an intangible yet most powerful force that facilitates successful and productive workplaces.


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Why do Universities & Colleges Choose Comm100 Live Chat?


Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs.

Will a Four-Day Workweek Boost EX & CX?

Heart of the Customer

Conventional wisdom holds that a great employee experience promotes a great customer experience.

CX 78

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

Difficult Resolutions Explained in Simple Language


When you need to answer a customer’s question and know your product well enough, your


More Trending

5 Rules for Effective Customer Research That Make A Difference

Beyond Philosophy

It annoys me when I ask clients what their customers say, and they tell me what they learned in a survey seven years ago! That’s too bloody long to go between customer research projects. The world has changed enormously in the past two years, let alone the past seven.

Supporting customers through challenging times

The Customer Service Blog

I know I am not alone in feeling concerned for the future of our nation. We are faced with a catalogue of issues: skills shortages after pandemic layoffs, supply chain shortages linked to international conflict, and now spiralling price inflation.

G2’s CMO Amanda Malko on the latest trends in software buying

Inside Intercom

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market.

Making waves as a woman in a male-dominated sector

MyCustomer Experience

MAccording to a recent study by the Harvard Business Review, women make up just over half the workforce but hold fewer than one-third of B2B. 4th Jul 2022. By Holly Spooner Head of Sales Development

B2B 52

The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.

How to Create the Ultimate Sales Playbook with CRM


Are your sales processes clearly defined, and does your team have the means to take on any new challenge and successfully close? If not, we would like to show you a better way.

5 Rules for Effective Customer Research

MyCustomer Experience

5It annoys me when I ask clients what their customers say, and they tell me what they learned in a survey seven years ago! That's too bloody. 23rd Jun 2022. By Colin Shaw Founder & CEO