Inside Customer Service
JUNE 23, 2022
My first customer service interaction didn't end well. I was sixteen and had been on the job for 15 minutes. An irritated customer approached and I said the wrong thing. He stormed out of the store. It was a terrible feeling to see a customer literally walk out the door. In that moment, I vowed to learn everything I could to prevent that from happening again.
Intercom, Inc.
JUNE 23, 2022
Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Instead of reaching out directly to a sales team, customers are taking matters into their own hands and looking to trusted peer reviews for guidance.
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Beyond Philosophy
JUNE 23, 2022
It annoys me when I ask clients what their customers say, and they tell me what they learned in a survey seven years ago! That’s too bloody long to go between customer research projects. The world has changed enormously in the past two years, let alone the past seven. Customer research should be a priority every year. So, today I am covering the 5 Rules for Effective Customer Research That Make a Difference.
Heart of the Customer
JUNE 23, 2022
Conventional wisdom holds that a great employee experience promotes a great customer experience. That – combined with a growing body of evidence that the traditional 40-hour workweek may not be the most effective or healthy model – has inspired me to institute a four-day workweek for all Heart of the Customer team members. [Insert blaring […].
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Comm100
JUNE 23, 2022
Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this.
cxservice360
JUNE 23, 2022
Social media is very important in online marketing. It is used as an important growth method for the development and expansion of eCommerce stores. This is why most successful online stores have a unique advertising model and impressive feature lists like WooCommerce banner images. Are you one of those stores? Are you using social media. Read more. The post Top 10 Social Media Marketing Strategies for eCommerce Websites appeared first on CXService360 - Customer Service Articles, Stories and more
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
The Customer Service Blog
JUNE 23, 2022
I know I am not alone in feeling concerned for the future of our nation. We are faced with a catalogue of issues: skills shortages after pandemic layoffs, supply chain shortages linked to international conflict, and now spiralling price inflation. Already we are seeing cracks in service provision in the travel sector as skills shortages and strikes bite hard.
MyCustomer Experience
JUNE 23, 2022
MAccording to a recent study by the Harvard Business Review, women make up just over half the workforce but hold fewer than one-third of B2B. 4th Jul 2022. By Holly Spooner Head of Sales Development.
Zonka Feedback
JUNE 23, 2022
If your employees punch in at 9 and count every single second till 5 – you’ve failed the mammoth task of keeping your employees satisfied. Employee satisfaction is an intangible yet most powerful force that facilitates successful and productive workplaces. Especially in the post-covid era employee satisfaction is more important than ever.
MyCustomer Experience
JUNE 23, 2022
5It annoys me when I ask clients what their customers say, and they tell me what they learned in a survey seven years ago! That's too bloody. 23rd Jun 2022. By Colin Shaw Founder & CEO.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SugarCRM
JUNE 23, 2022
Are your sales processes clearly defined, and does your team have the means to take on any new challenge and successfully close? If not, we would like to show you a better way. In this webinar with Volker Hildebrand, SVP, Product Marketing , and Dennis Smith, VP of Sales at SugarCRM, we showcased how to guide all your sales reps to perform at their best by leveraging Sugar Sell to create highly interactive sales playbooks directly within your CRM.
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