Mon.Mar 28, 2022

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

How do you set your business up for consistent, continuous growth? It’s the million dollar question that businesses face every day. To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic.

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Why we’ll evolve from zero interface to enhanced interface

Steven Van Belleghem

A new phase. But I also believe that we are evolving towards a world where this ultimate, zero effort convenience has become a commodity. Customers of today believe that offering ultra-convenient services is the most normal thing in the world. It’s like a ‘basic’ need, not a differentiator. And that means that if you are not convenient enough, that you will lose customers to the competition which has invested in the matter.

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Create easy, simple customer experiences with SMS

Logicalware

Did you know 98% of people read an SMS within three minutes of receiving one? SMS provides a unique opportunity for businesses to communicate with customers quickly and efficiently. Not only is it widely used across the UK — research by Statista shows 96 per cent of the UK population owns a mobile phone [1] — but text messages are also difficult to ignore.

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Is Intelligence Artificial?

Conversation Agent

“Intelligence is the ability to recognize patterns, recognize relationships, reason about it and make a prediction or plan an action. That’s what intelligence is. It has nothing to do with general intelligence, intelligence is just solving problems.” That's Jensen Huang's definition of the word. Huang is CEO of Nvdia Corporation, an American multinational technology company incorporated in Delaware and based in Santa Clara, California.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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FAQ: Retiring the SnapEngage Brand

TeamSupport

Everything you need to know about the upcoming sunsetting of SnapEngage. First of all, SnapEngage isn’t going anywhere. TeamSupport’s Messaging and Live Chat product is SnapEngage, but now with a new name and brand, and soon, an updated online presence on the parent TeamSupport website. You may have already noticed that we have been updating the name across channels and moved SnapEngage activity, such as blogs and social media, over to the TeamSupport site.

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Customer Experience Metrics for Insurance

Lightico

How do you evaluate the customer experience (CX) of your clients? How do you identify areas that need improvement? With the unique combination of digital tools and traditional person-to-person customer interaction, assessing CX in the insurance industry isn’t always straightforward. If you want to see where you stand, look into these customer experience metrics for insurance.

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10 Employee Engagement Practices for Restaurants in 2022

Zonka Feedback

Employee turnover has always been a topic of discussion in every industry. But when it comes to restaurants, the number is as high as 75%. That means almost three-quarters of your employees will not stay for a whole year. Businesses like restaurants and hospitality where they need staff in every part of the work, make it even difficult to sustain. So what is the solution?

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EX = CX: How to create a thriving gigCX model

1 to 1

Gig customer experience (gigCX) workers—independent contractors, freelancers, and other temporary workers who provide customer support and other related services—are a natural fit in the contact center space. Individuals who are looking for a remote work environment with flexible hours are increasingly joining customer care, back office, growth services, data annotation, and content moderation teams.

CX 52
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The 3 pillars of agent happiness – Interview with Tue Søttrup of Dixa

Adrian Swinscoe

Today’s interview is with Tue Søttrup, Chief CX Evangelist & VP CX Excellence at Dixa, a customer service platform that generates value for brands and customers […]. The post The 3 pillars of agent happiness – Interview with Tue Søttrup of Dixa first appeared on Adrian Swinscoe.

CX 38