Callminer
AUGUST 22, 2022
With the introduction of the FCA's new Customer Duty requirements, brands must take an active stance toward assisting and protecting financially vulnerable customers.
PeopleMetrics
AUGUST 22, 2022
Customer satisfaction surveys have traditionally focused on collecting aggregate data. From a market research perspective, this approach makes sense—it’s statistically accurate, high-level, and shows trending data. However, many customers today often feel less than satisfied with this “open-loop system.” They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up.
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Ameyo Callversations
AUGUST 22, 2022
WhatsApp is the largest social media platform, with more than 2 billion users using the application monthly. . The massive number has resulted in businesses switching to business accounts and using WhatsApp for a competitive advantage. . WhatsApp Messenger is the most preferred messaging platform for social media users or targeted customers. WhatsApp Business is suitable for small-scale business owners with limited requirements for features.
The DiJulius Group
AUGUST 22, 2022
While it seems no industry has dodged The Great Resignation, it is safe to say the current companies that cannot function without onsite employees have been the most strongly affected. Restaurants, hotels, doctor’s offices, retail, and fitness clubs all became less attractive to employees because working from home (WFH) was not an option. Yet some. Read Full Article.
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Zonka Feedback
AUGUST 22, 2022
Customer feedback has emerged as a key driver of long-term growth. Today's businesses seize any opportunity to speak with or learn about their customers. Businesses spend millions of dollars establishing feedback channels such as reviews, feedback tools , emails, feedback surveys, and website analytics.
MyCustomer Experience
AUGUST 22, 2022
TThe contact centre is the beating heart of consumer-to-brand communication. Agents naturally have a great deal of weight on their shoulders. 22nd Aug 2022. By Jason_Roos CEO & Founder.
Ameyo Callversations
AUGUST 22, 2022
The popularity of WhatsApp as a go-to messaging app has no parallel. With a user base of more than 1.5 billion people using the app for texting daily, the opportunity to tap into the business side of it should not be missed. Luckily, WhatsApp Business API helps brands leverage the messaging app for initiating business communications without compromising the user experience.
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