PeopleMetrics

JUNE 20, 2025

Even if you missed the rest of the series, read this one! This is the final post in our blog series unpacking the most important shift facing brands and employers today: Gen Z and Millennials are no longer “the future,” they are the now. These generations don’t just consume experiences, they curate, judge, and share them. They’re savvy, sensitive to purpose, shaped by financial stress, and raised in a world of instant access and constant change.

Healthcare 62

Healthcare Social Media Finance AI 62

CX Network

JUNE 20, 2025

Customer Experience Inspiration and Insight Content CX Reports CX Guides News Articles Interviews Videos Webinars White Papers Content Hubs Insight by Coveo Insight by Cyara Insight by Freshworks Insight by Genesys Insight by NICE Insight by Qualtrics Insight by Sprinklr Insight by SurveyMonkey Insight by Talkdesk Insight by Twilio Insight by Zendesk Insight by Zoom CX Replay Videos CX All Access & Events All Access: Free CX Webinar Series Conferences Exchanges Webinars Sponsorship About Abo

AI 59

AI CX Artificial Intelligence Contact Center 59

SurveySensum

JUNE 20, 2025

Delighted is shutting down by the end of 2025. As part of Qualtrics’ consolidation plans, Delighted is officially being phased out, and while it may not be breaking news for some, the clock is ticking for everyone still relying on the platform. Here’s why that matters: There will be no future support or feature updates. There’s a risk of data loss if you don’t export everything in time.

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NPS AI CX Text Analytics 52

Help Scout

JUNE 20, 2025

Design better by listening first. Learn how Help Scout product designers use support conversations to build empathy, improve products, and stay close to customers.

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Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

Technology

Hodusoft

JUNE 20, 2025

The Power of Auto Dialers in Driving Telecom Sales and Collection Campaigns In today’s highly competitive telecom world, every second counts. Whether you’re trying to connect with new customers or support existing ones, manual dialing just can’t keep up. That’s where auto dialers make a real difference. How? They take the load off by automatically calling thousands of contacts—freeing up your agents to focus on what really matters: high-value conversations, not repetitive dialing.

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Sales Contact Center Compliance Hospitality 52