Wed.May 18, 2022

4 ways to create a better customer experience


Delivering great CX might not be the simplest thing to do, but it is well worth the effort. Read this blog to learn a few ways to start improving your customer experience today

Answer the Question the Right Way?

Shep Hyken

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication. Maybe it’s because the employee doesn’t want to take the time to answer the question correctly.


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Enthuse Your People to Delight Customers with The Revelation Conversation.

Bill Quiseng

Business leaders are happy because their customers are satisfied. But that’s not good enough. Customers feel that service is good, not better, just average. Nobody raves about average. And satisfied customers will leave once they find something better or less expensive.

5 Causes of Excessive Customer Churn and How to Handle Them 


Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success.

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

What is first-party data?

Inside Intercom

First-party data is the future of online engagement and customer experiences. There’s no two ways about it. In June 2021, Google confirmed that it will no longer track individuals online via cookies.

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How to use Zendesk for IT


As an IT leader, everyone is looking to your team for guidance. Employees count on you to answer their questions and troubleshoot their devices. Leaders are looking to you for strategic guidance on digital projects.

Steps to Setup a Successful Virtual Call Center for Remote Agents

Ameyo Callversations

The onset of the COVID-19 pandemic has profoundly impacted our lives, teaching us many timely lessons while offering us a glimpse into the future.

What is a PBX Phone System and How Does it Work for Hotels


What is a PBX Phone System and How Does it Work for Hotels. A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines.

NielsenIQ launches retail media solution to monetize assets and measure ROI for retailers

Customer Think

NielsenIQ Activate allows retailers to leverage their own data to accelerate new revenue streams.

The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.

What retailers can do to delight with deliveries

MyCustomer Experience

WBetween increasing delivery volumes and overlapping supply chain crises, and ever-increasing customer expectations, there is more pressure. 18th May 2022. By Alex Buckley General Manager EMEA & APAC