4 ways to create a better customer experience
Callminer
MAY 18, 2022
Delivering great CX might not be the simplest thing to do, but it is well worth the effort. Read this blog to learn a few ways to start improving your customer experience today
Wed.May 18, 2022
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Answer the Question the Right Way?
Shep Hyken
MAY 18, 2022
Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication. Maybe it’s because the employee doesn’t want to take the time to answer the question correctly.
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Enthuse Your People to Delight Customers with The Revelation Conversation.
Bill Quiseng
MAY 18, 2022
Business leaders are happy because their customers are satisfied. But that’s not good enough. Customers feel that service is good, not better, just average. Nobody raves about average. And satisfied customers will leave once they find something better or less expensive.
5 Causes of Excessive Customer Churn and How to Handle Them
CommBox
MAY 18, 2022
Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success.
How to Work with Your Customer Success Team to Create a Great Product Feedback Experience
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.
What is first-party data?
Inside Intercom
MAY 18, 2022
First-party data is the future of online engagement and customer experiences. There’s no two ways about it. In June 2021, Google confirmed that it will no longer track individuals online via cookies.
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Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
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How to use Zendesk for IT
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Steps to Setup a Successful Virtual Call Center for Remote Agents
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What is a PBX Phone System and How Does it Work for Hotels
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What is a PBX Phone System and How Does it Work for Hotels. A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines.
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The Importance of Having Strong Decision Agility in Your Product Development Process
Speaker: Emily Tate, Managing Director at Mind the Product
In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.
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What retailers can do to delight with deliveries
MyCustomer Experience
MAY 18, 2022
WBetween increasing delivery volumes and overlapping supply chain crises, and ever-increasing customer expectations, there is more pressure. 18th May 2022. By Alex Buckley General Manager EMEA & APAC
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