Wed.May 18, 2022

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4 ways to create a better customer experience

Callminer

Delivering great CX might not be the simplest thing to do, but it is well worth the effort. Read this blog to learn a few ways to start improving your customer experience today.

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Answer the Question the Right Way?

Shep Hyken

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication. Maybe it’s because the employee doesn’t want to take the time to answer the question correctly. Or sometimes employees are asked the same question so many times that they get sick and tired of customers asking, and it shows in the way they respond and act.?

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Enthuse Your People to Delight Customers with The Revelation Conversation.

Bill Quiseng

Business leaders are happy because their customers are satisfied. But that’s not good enough. Customers feel that service is good, not better, just average. Nobody raves about average. And satisfied customers will leave once they find something better or less expensive. So don’t serve to sell to customers. And don’t serve to satisfy customers. Serve to delight them.

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5 Causes of Excessive Customer Churn and How to Handle Them 

CommBox

Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. . But that’s often easier said than done.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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What is a PBX Phone System and How Does it Work for Hotels

Hodusoft

What is a PBX Phone System and How Does it Work for Hotels. A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines. PBX phone system has become a beneficial asset for hotels as it facilitates seamless internal and external communication. Unlike the traditional VoIP system, today’s PBX systems comes with multiple features. .

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Episode 086: How to Create Your Signature eXperience & Remove Employee Roulette

The DiJulius Group

Does your company have a Signature eXperienece? A Signature eXperience is a distinct customer experience your customers can only get from you. Creating this kind of experience for your customers requires consistency. You have to get rid of “employee roulette” and train your employees on the CX that sets your organization apart. In this episode, Read Full Article.

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What retailers can do to delight with deliveries

MyCustomer Experience

WBetween increasing delivery volumes and overlapping supply chain crises, and ever-increasing customer expectations, there is more pressure. 18th May 2022. By Alex Buckley General Manager EMEA & APAC.

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What is first-party data?

Intercom, Inc.

First-party data is the future of online engagement and customer experiences. There’s no two ways about it. In June 2021, Google confirmed that it will no longer track individuals online via cookies. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter.

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Steps to Setup a Successful Virtual Call Center for Remote Agents

Ameyo Callversations

The onset of the COVID-19 pandemic has profoundly impacted our lives, teaching us many timely lessons while offering us a glimpse into the future. As most of the civilized world experiences frequent lockdowns and is forced to isolate itself, organizations are forced to rethink their user engagement strategy and come up with new ways of connecting to prospects.