Wed.May 14, 2025

article thumbnail

CX Leadership Is Evolving. Will Your Organization Evolve With It?

CX Journey

As customer expectations continue to rise and technology evolves at an unprecedented pace, customer experience (CX) leaders are being called to transform – not just their strategies but their very own roles. No longer can CX be treated as a siloed function or discipline. It must become a company-wide imperative – embedded in culture, grounded in a deep understanding of both customers and employees , and powered by technology.

CX 107
article thumbnail

Tips to Ensure Service Reps Can Access the Info They Need

Smart Customer Service

Modern contact center intelligence means agents are better informed and interactions move quickly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Power of Silence in Customer Conversations

The Success League

By Kristen Hayer In customer success, we spend a lot of time honing what we say. We practice our messaging, rehearse tough conversations, and try to strike the right balance between friendly and strategic. But one of the most powerful tools in a customer success professionals toolkit isnt something we say at all. Its silence. Silence is uncomfortable for a lot of people, especially in business conversations.

Sales 52
article thumbnail

Criticism in Customer Support

Help Scout

We want people to tell us whats not working, what is confusing, what felt bad to them about our service. We need to know before we can fix it. Here's how.

59
article thumbnail

Why Tech-Forward Tax and Accounting Firms Have the Inside Track to the Future

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

article thumbnail

Keeping CX human in the age of AI

CX Network

Learn about how to keep customer experience (CX) human in the age of artificial intelligence

article thumbnail

Stop Wasting Time: The Smarter Way to Handle I-9, E-Verify, and ID Verification in High-Volume Hiring

Lightico

Hiring compliance often times may feel like a legal formality. But, with tighter I-9 rules, an updated Form I-9 and e-Verify processes , rising ICE audits, and growing identity fraud risks and ID verification requirements , enterprise employers cant afford disjointed workflows, or outdated tools. Yet thats exactly where many large companies still find themselves.

More Trending

article thumbnail

The 10 Best AI Chatbots for Customer Service in 2025

Help Scout

Discover the 10 best chatbots for customer service teams, from help desks with chatbot features to standalone plug-and-play options.

article thumbnail

Price is King Reduce Costs

Service Quality Institute

Price is King if you want to grow your business. How can you eliminate costs and pass the savings onto the customer? Walmart built a business around price. Costco negotiates great prices and does not mark it up over 14%. Where would Amazon be if it did not have killer prices? Chewy.com has better prices than the pet stores. The BAD Campaign can help you reduce costs and then prices.

Sales 52
article thumbnail

Beyond Connections: The Strategic Advantages of Community Platforms

Gainsight

Long-term, sustainable growth requires a thriving customer base. Beyond upsells and expansion opportunities, existing customers build the foundation of the community that surrounds each company. A strong community can help foster relationships, drive feature adoption, and act as references for potential customers. In other words, an active, engaged community is critical for growth.

article thumbnail

CS Leadership Certification - Open Registration

The Success League

Dont wait - sign up today (or any day!) for our CS Leadership Certification programs or classes Join our Leadership training programs when it works best for you. Classes run in a loop throughout the year and classes do not need to be taken in any specific order. Leading as a Manager : If you are a newly-promoted or first-time CS leader, this 7-course series was built for you Structuring Your CS Program : If youre taking on building (or re-building) a CS program, then this 7-course series has wha

52
article thumbnail

From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.