Steven Van Belleghem

NOVEMBER 27, 2022

Positivity with impact. When it’s clouded, people long for a blue sky and a bright sun. That goes for your customers, too. Yes, companies are facing hard times, but it is not up to your customers to care and forgive you for any suboptimal CX experience. To be blunt, it is certainly not their problem that you had to cut costs because your energy bill is 10 times as high as last year’s.

Customer Experience 96

Customer Experience CX Start-ups Gaming 96

Doing CX Right

NOVEMBER 27, 2022

Max Ball, Principal Analyst at Forrester, explains the difference between customer experience and customer service, trends to plan for and effective ways to solve customer needs versus creating pain points. The post Differentiating Customer Service vs. Customer Experience and Trends appeared first on Doing CX Right.

Customer Service 64

Customer Service Customer Experience CX 64

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. Investing in feature-rich Telemarketing Software is a smart move for businesses aiming at delivering exceptional customer service experience.

Sales 52

Sales CRM Omnichannel Social Media 52

Knowmax

NOVEMBER 27, 2022

The post 8 Agent Empowerment Tips For Better Customer Experiences appeared first on Knowmax.

Customer Experience 52

Customer Experience 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Lightico

NOVEMBER 27, 2022

Borrowers often turn to HELOC loans to access a revolving credit line, whether it’s for home renovations, debt consolidation, or something else. But this popular method of borrowing against home equity is often fraught with compliance paperwork for lenders. This slows down time to funding and wastes everyone’s valuable time. Here, we’ll discuss how capabilities such as eForms and eSignatures can be brought into an automated digital workflow to streamline the HELOC application process.

Real Estate 52

Real Estate Compliance CRM AI 52