PeopleMetrics

MAY 15, 2025

When the $10 million fraud case involving Op4G and Slice broke, the focus was rightly on online market research panels. The entire scheme relied on fake survey takers, VPNs, and carefully coached answers. Years of client-facing data, completely fabricated and sold as truth. But theres one area of market research where that kind of fraud simply cant happen because the data doesnt come from a panel at all.

CX 62

CX Gaming NPS CRM 62

CX Network

MAY 15, 2025

Discover customer journey mapping tools that can help organizations improve customer loyalty

Customer Journey Map 59

Customer Journey Map Customer Loyalty 59

SurveySensum

MAY 15, 2025

What are CATI interviews? CATI interview (Computer Aided Telephone Interview) is a surveying approach where an agent or interviewer carries out surveys over phone calls. The interviewer uses an electronic device such as a laptop, computer, or smartphone and reads out a predefined set of questions or scripts to the respondent. And they record the responses either manually or automatically using the software.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

SugarCRM

MAY 15, 2025

As a busy sales rep, figuring out where to focus can be the hardest part of the day. With dozens of accounts to manage and too much data spread across too many tools, its easy to get stuck in the weeds. So you end up wasting time, missing opportunities, and struggling to prioritize. Thats where SugarCRM changes the game. Instead of sorting through raw data, reps start their day with a clear, actionable dashboard that highlights exactly where the best cross-sell opportunities lie.

CRM 26

CRM Sales Gaming Start-ups 26

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

Technology

CommBox

MAY 15, 2025

In todays manufacturing world, speed, precision, and customer satisfaction are non-negotiable. Whether youre managing global supply chains, delivering complex equipment, or supporting long-term service contracts, your customers now live in an AI world and expect instant, real-time communication. But heres the challenge: many manufacturing teams are stretched thin, juggling a surge in customer inquiries with limited resources.

AI 78

AI Manufacturing Customer Service Compliance 78

SugarCRM

MAY 15, 2025

As a sales leader, managing RFPs can feel like a high-stakes juggling act. Between tight deadlines, complex workflows, and multiple stakeholders, even one missed task can potentially cost you the deal. Its critical to ensure your team follows a consistent, structured approach every time. Thats where SugarCRM comes in. Our platform helps you streamline your RFP process from start to finish.

Manufacturing 26

Manufacturing Sales Start-ups 26

CX Network

MAY 15, 2025

Discover why Customer Experience Day, on May 15, is important and how to carry out effective CX strategy

Customer Experience 59

Customer Experience CX 59

RateMyService

MAY 15, 2025

Customers today expect instant, personalised and seamless interactions. For African insurers, this means fundamentally rethinking how we engage policyholders across the entire customer lifecyclefrom onboarding and servicing to claims and renewals. Youre driving home on Nairobis Thika Road when a pothole suddenly sends you swerving into the curbyour wheel rim bent and your fender dented.

AI 52

AI CX Compliance Start-ups 52