Sun.Jan 02, 2022

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The Customer Relationship Management Evolution in 2022

Customer Think

There are a lot ways the Customer Relationship Management software market continues to evolve. But from my vantage point I find the most telling evidence of CRM maturity to be based on who benefits. And over three decades I have observed a clear patter.

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5 ways to make call flow script better

Knowmax

The post 5 ways to make call flow script better appeared first on Knowmax.

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Top 5 Practical Ways to Use eForms in Motor Claims

Lightico

Like filing a claim for a P&C policy type , motor claims require specialized forms to be filled out. But many insurance companies still rely on clunky paper forms or only slightly-improved PDF forms during the claims process. As a result, carriers struggle with long turnaround times, customer frustration, and wasted resources. On the other hand, next-generation eForms can eliminate these issues thanks to their mobile-friendly format and automated functionalities.

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5 ways to make call flow script better

Knowmax

5 ways to make call flow script better.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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How to Turn NPS Detractors Into Promoters

Lumoa

“ Your most unhappy customers are your greatest source of learning. ” Bill Gates No matter what industry you’re in or how excellent your products or services are, you’ll always have unsatisfied customers. Unfortunately, it’s an inevitable part of doing business. Unhappy customers can potentially damage your brand’s perception, spreading negative vibes about your business and seriously tarnishing your brand reputation.

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