Customer Service Life

DECEMBER 23, 2020

I just love Christmas movies as evidenced by the dozen or so that I dust off and watch every December. In past years I’ve written about National Lampoon’s Christmas Vacation , The Holiday , and Arthur Christmas. This year I set my sights on quite possibly the most loveable character in any Christmas movie — Buddy the Elf from the movie Elf. As I’ve spent time reflecting on Buddy, it’s clear to me that he worked in a contact center at some point in his life.

Contact Center 126

Contact Center Start-ups Customer Service 126

Zonka Feedback

DECEMBER 23, 2020

Net Promoter Score (NPS) is widely used among businesses to measure the experience and satisfaction level of customers. Using the simple NPS question “How likely are you to recommend us to a friend or colleague?”, rated on a scale of 0-10, you can easily measure customer loyalty. However, while using the Net Promoter Score , a key factor that you need to determine is when you want to conduct the NPS Survey - on regular intervals like monthly, quarterly or annually, or after an event or transacti

Net Promoter Score 98

Net Promoter Score NPS Customer Loyalty Customer Experience 98

Zendesk

DECEMBER 23, 2020

When you think of customer service enablement, what’s the first thing that comes to mind? Whatever you just thought of, I’m going to go out on a limb and guess it wasn’t, “Yes, customer service enablement is my favorite!” and that’s likely because not too many folks know about it and even fewer companies are investing in it.

Customer Service 64

Customer Service Customer Satisfaction Customer Retention Start-ups 64

Zonka Feedback

DECEMBER 23, 2020

Net Promoter Score (NPS) is widely used among businesses to measure the experience and satisfaction level of customers. Using the simple NPS question “How likely are you to recommend us to a friend or colleague?”, rated on a scale of 0-10, you can easily measure customer loyalty. However, while using the Net Promoter Score , a key factor that you need to determine is when you want to conduct the NPS Survey - on regular intervals like monthly, quarterly or annually, or after an event or transacti

Net Promoter Score 52

Net Promoter Score NPS Customer Loyalty Customer Experience 52

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ProProfs

DECEMBER 23, 2020

Table of Contents. What is Workplace Violence Training for Employees? What are the Types of Workplace Violence? Workplace Violence Risk Factors. Why is Workplace Violence a Big Concern? Workplace Violence Prevention Strategies. How to Create an Effective Workplace Violence Prevention Training Program. Best Courses for Workplace Violence Prevention Training.

Healthcare 52

Healthcare Compliance Education Start-ups 52