Getting Started with Real-Time Speech Analytics
DMG Consulting
JUNE 12, 2022
Getting Started with Real-Time Speech Analytics. June 2022 By Donna Fluss. Real-time speech analytics is a highly beneficial and practical artificial intelligence (AI)-based application that should be used by contact centers to “listen” to customer conversations and provide guidance to agents as they are helping callers. The objective of real-time speech analytics is to identify and notify agents of customer issues and what to do to fix them, while the caller is on the line.
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