Steven Van Belleghem
DECEMBER 19, 2022
How Decathlon is building an Offer You Can’t Refuse. I want to circle back a little bit to my Offer You Can’t Refuse concept, of which you can see a short refresher clip here: These days, customers have come to really expect four layers of value: They obviously want a good product. They want digital convenience, which has already become a commodity.
Customer Think
DECEMBER 19, 2022
Photo by Brooke Cagle on Unsplash Running a holiday email marketing campaign isn’t that hard – but you have to get all your ducks in a row. Here are four email tips to create a more effective campaign and boost your sales during the peak shopping season. Online shoppers broke records in 2022. They spent […].
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Smart Customer Service
DECEMBER 19, 2022
The low-cost airline is cutting its contact center to cut costs, a move that many see as short-sighted while others see as inevitable.
Customer Think
DECEMBER 19, 2022
A recent Marketoonist cartoon hits on the secret to delivering a personalized customer experience (CX). A little girl on Santa’s lap asks, “with iOS privacy changes and cookies going away, how will you even know if I’m naughty or nice?” Santa’s response? “It’s called first-party data.” While a personalized CX seems to be high on […].
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ClientSuccess
DECEMBER 19, 2022
Playbook Vectors by Vecteezy. For customer success teams, playbooks are invaluable tools to help them save time and be more efficient in their customer interactions. Playbooks consist of a series of actions, next steps, and tactical items that can be used to help customers achieve their goals or objectives in a scalable manner. Creating these playbooks allows CSMs to build repeatable processes that can help them to do more for their customers.
Customer Think
DECEMBER 19, 2022
Artificial Intelligence (AI) has been a transformative technology in CX. According to Gartner, 91.5% of leading businesses invest in AI on an ongoing basis to boost their customer relations. As a result, customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI. From automation to assistive technology, it’s clear that […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
DECEMBER 19, 2022
“At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at flyfrontier.com, or on our mobile app. We also have a chat service […].
Smart Customer Service
DECEMBER 19, 2022
Customer satisfaction and spending see very slight upticks, but companies need to do a lot to keep it going, according to the American Consumer Satisfaction Index.
Customer Think
DECEMBER 19, 2022
Generating massive amounts of targeted traffic to your website is wonderful, but you need more than one-time visitors to create sustainable profitability. It’s actually more expensive and time-consuming to constantly generate one-time customers compared to getting repeat business. However, you might not know how to create returning customers. Some businesses make it easy to get […].
Doing CX Right
DECEMBER 19, 2022
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences. The post How To Build and Maintain A Successful Online Community That Enhances Customer Experiences appeared first on Doing CX Right.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
DECEMBER 19, 2022
A friend recently told me about her bargain-hunting trip to Dick’s Sporting Goods. Yes, she got the nice sweatshirt she was wearing there on discount. But other than that shirt and something her daughter had picked out, she couldn’t find anything marked down. Still, she spent $1,900. My friend likely has Dick’s quick-reflexed merchandising strategy […].
Win the Customer
DECEMBER 19, 2022
In the ever-evolving world of dining, technology has become a vital ingredient, enhancing the customer experience and revolutionizing the way we enjoy our favorite meals. Gone are the days of conventional paper menus and long wait times for orders. Today, the restaurant industry has harnessed the power of technology to make dining out more convenient, efficient, and enjoyable.
Customer Think
DECEMBER 19, 2022
In the data-driven 21st-century world, we’ve managed to define many different kinds of customers. From new prospects to impulse buyers, loyal patrons to individuals with buyer’s remorse, there are many different categories and definitions for those who buy from a company. One kind of customer that often doesn’t get enough attention is the “maybe” customer. […].
Zonka Feedback
DECEMBER 19, 2022
When you are into product business, your product is something that can make or break your business. If you want to attain business goals like user satisfaction , loyalty, better customer retention, and business growth; it is essential to focus on Product Experience and provide amazing experiences to your product users.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
DECEMBER 19, 2022
The retail industry landscape continues to evolve as we muddle through an era of high inflation and economic uncertainty. Consumers continue to make choices about where to cut back their spending, which is affecting retailers as they battle to maintain their share of a shrinking wallet. Verint recently conducted a survey of 2,000 U.S. shoppers […].
Experience Investigators
DECEMBER 19, 2022
The post [Experience Action Podcast] Customer Experience (CX) Training [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators 2.0.
Smart Customer Service
DECEMBER 19, 2022
FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.
Uplifting Service
DECEMBER 19, 2022
[link]. Better service isn’t just about your customers. It makes the ENTIRE organization – and the world! – better. Here’s how…. In order to maintain a culture of Uplifting Service, you need a team full of problem solvers. People who are attuned to the well-being of their colleagues, customers, and communities; eager to create more value for everyone; and actively engaged in making things better.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Smart Customer Service
DECEMBER 19, 2022
The current contact center agent crisis can be solved with the right technology and customer focus, eGain's CEO suggests.
MyCustomer Experience
DECEMBER 19, 2022
The cookies are crumbling. It’s been delayed twice, but Google is ending the use of third-party data in Chrome at the end of 2024 and this. 19th Dec 2022. By Greg_Blazewicz.
Smart Customer Service
DECEMBER 19, 2022
Demonstration experiment seeks to recreate contact center and in-store customer service experiences for the metaverse.
ProProfs
DECEMBER 19, 2022
Bad leaders can be a business’ worst nightmare! From a lack of appreciation to workplace toxicity, poor leadership provides plenty of fuel for employee turnover. . To avoid such consequences, you must take special care when choosing people for key leadership roles. This means ensuring your hiring, taining, and succession planning processes are top-notch and feature effective leadership assessment. .
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Smart Customer Service
DECEMBER 19, 2022
Sixty percent of customer service managers say this will be the toughest winter yet as fears of losing customers grow, research finds.
Smart Customer Service
DECEMBER 19, 2022
Salesforce Contact Center blends automation, intelligence, and real-time data.
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