Customer Service Life
DECEMBER 14, 2020
I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving customers wasn’t moving particularly fast as he cared for one customer at a time. As we waited, we watched one customer lose patience, leave the line, get in her car, and go through the drive-through. And I’m pretty sure she got faster service.
Buyer Persona
DECEMBER 14, 2020
In sports, confidence is often mentioned as one of the key ingredients to winning. I saw this firsthand with my daughter and her competitive experience in gymnastics. She attended the same gym as Amy Chow, the U.S. Olympic Gold and Silver Medal winner in the 1996 Olympics. And a team member of the 2000 Olympics. One Saturday, while waiting for my daughter, I watched Amy do a small portion of her routine on the balance beam.
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Knowmax
DECEMBER 14, 2020
IT Helpdesk Ticketing Systems- definition, meaning, importance & benefits.
SugarCRM
DECEMBER 14, 2020
Many credit unions utilize legacy systems such as Symitar or Fiserv. These types of systems are used for a reason–they’ve proved for years to be unbreakable and hold critical histories of data–but they are often difficult to access, slow to load, and challenging to improve or adapt. By adopting a flexible CRM platform with an integration to your core platform, you can provide your tellers and employees with a 360-degree view of the member, all with one login.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Knowmax
DECEMBER 14, 2020
Contact center scripts for handling tricky customer service scenarios.
1 to 1
DECEMBER 14, 2020
One of the many lessons 2020 has taught us is that game time just isn’t the same without fans. Sure, the game can still be played, as long as there are skilled teams following solid game plans – but dedicated fans can really put a team over the top, giving it that winning edge. This is true as true in sales as is it in sports – probably more so. But what’s the best way to develop diehard fans?
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