Steven Van Belleghem

JANUARY 3, 2021

Take your product very seriously. It’s easy to underestimate the importance of movies and series, but Netflix never made that mistake. They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Astute

JANUARY 3, 2021

While contact resolution is priority number one, there are four other goals that have a major impact on the customer experience. The post Customer Service Goals: The Top 5 Objectives (+ Examples) appeared first on Astute.

Customer Service 91

Customer Service Customer Experience Contact Center 91

Customer Experience Matrix

JANUARY 3, 2021

This August will see the tenth anniversary of Marc Andreessen’s famous claim that software is eating the world. He may have been right at the time but things have now changed: the world is biting back. I’m not referring to COVID-19, although it’s fitting that it took an all-too-physical virus to prove that a digital bubble of alternate facts could not permanently displace reality.

Artificial Intelligence 82

Artificial Intelligence Innovation Gaming Technology 82

Kate Nasser

JANUARY 3, 2021

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. Kate Nasser, The People Skills Coach™. The post Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills appeared first on KateNasser.com.

Sales 72

Sales Customer Service 72

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The Customer Service Blog

JANUARY 3, 2021

My Dear Screwfix. I love your customer service. I love your beautiful glossy catalogue. I love all the special offers and discount coupons that you lovingly send me in the post every month. I love your wide range of quality products. I love your refunds policy. I love your friendly knowledgeable staff. I love your reasonable prices and generous trade discounts.

Customer Service 52

Customer Service Retail Customer Satisfaction Customer Experience 52

Kate Nasser

JANUARY 3, 2021

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. Kate Nasser, The People Skills Coach™. The post Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills appeared first on KateNasser.com.

Sales 46

Sales Customer Service 46