Sat.Nov 13, 2021

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Great Service is Great Theater. An Encore.

Bill Quiseng

A while back, I wrote an article entitled “Great Service is Great Theater”. Today I want to offer another article about the very same subject, an encore performance so to say. So, here it is: There are some who say that they, as customer service professionals, have been trained to act the part to be happy to serve. They believe they are acting. They claim they can never “be the part” to be happy to serve.

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Headless WordPress: What is it and How to Use it?

Customer Think

The term “headless WordPress” has recently become popular. You’ve probably heard about it but aren’t sure what it means. WordPress is a large and incredibly complicated platform, yet it has limitations. It’s a full-featured tool for bloggers and developers with many options, but it doesn’t let you do everything. Consider the following scenario: Publishing content […].

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This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

Beyond Philosophy

Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem of driver shortages to bring things in from the ports, we might see quite a few empty shelves this holiday season.

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Database Migration Solutions: Why Do You Need One For Successful CX?

Customer Think

The customer experience(CX) is at the core of every business decision. Whether upgrading your existing system or developing new applications, CX is crucial for organizations to reap financial benefits and strategically improve loyalty and advocacy. Some of the factors that contribute to CX significantly are, Resolution Expectations Personalizations Time and efforts Integrity Out of these, […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Your Role As An Experience Maker

Doing CX Right

Dan Gingiss, CX author speaker and coach, explains how to authentically lead and intentionally create remarkable experiences so that customers become your best marketers. The post Your Role As An Experience Maker appeared first on Doing CX Right.

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Nimble Workflows for added value

Customer Think

I haven’t written about Nimble in a while. Probably a mistake, because there is always something interesting going on in the Nimble world. Already on October 19 2021, Nimble announced the availability of a workflow functionality that is targeted at.

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Debunking the Top 3 Misconceptions About Support Chatbots

Customer Think

It’s safe to say nearly everyone has now interacted with a chatbot, so much so that a new cohort of chatbot power users is on the rise. These consumers are getting more comfortable online and want instant answers and zero wait time, and they are seeking out chatbot interactions first versus emailing or calling businesses […].

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What Are Pre-Employment Assessments and Tests?

ProProfs

Today, when hiring the best talent is one of the top contributing factors to companies’ growth, pre-employment tests have become a significant tool for companies. . Hiring suitable candidates for a job role in an efficient and cost-effective way is crucial for the success of this HR function. . Even a tiny hiring mistake can cost $840,000 ! . Yup! You read that right!

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Avoiding Travelers’ COVID Triggers

Customer Think

After the long pandemic slowdown, travel is returning in fits and spurts. According to the U.S. Travel Association’s June 2021 Monthly Travel Recovery Data Report, 62% of American adults said they felt comfortable taking a vacation. That travel confidence resulted in 66.4 million U.S. airline passengers in June—marking a dramatic increase from 16.4 million passengers […].

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McKinsey is Spot-On: GigCX is a Revolution

Customer Think

In McKinsey’s recently released An on-demand revolution in customer-experience operations? two things became immediately clear: Firstly, GigCX, as recognised by the global management firm, continues to make steady inroads into the mainstream of customer experience operations. Secondly, GigCX is a revolution, and it’s one in which Limitless has been pleased to play a key role […].

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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HfS Research Says ‘Get Ready For Gig CX!’

Customer Think

I have been arguing here in my articles for months, maybe even longer, that Gig CX is about more than just BPO or contact centers. Gig CX is not replacing BPO, it is offering captive contact centers and BPOs the opportunity to create a genuinely flexible work environment. This is a fundamental change in how […].

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