Why video is the untapped jewel to greatly enhance your customers experience
Beyond Philosophy
OCTOBER 8, 2022
This podcast was created in partnership with Streem. Delta thinks I am a liar. Or at least it felt like they did on this phone call with me. If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The problem was a schedule change that put me out of Boston instead of Atlanta.
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