eglobalis
FEBRUARY 20, 2021
Customer Experience Five fundamentals to re design AI transformative experience as competitive advantage. The post Five fundamentals to re design AI transformative experience as competitive advantage appeared first on Eglobalis.
Dealing With Humans
FEBRUARY 20, 2021
Here’s a great “what if” for you. What if your guests and clients walked in with a video screen over their head, highlighting in some way, both good, and bad points in their life and worldly travels? What if you could see some things that made them the humans they are? Would you treat them differently? Would you treat them with either more, or in some cases, less compassion?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
FEBRUARY 20, 2021
Way back in 1998, I read a book by Joe Pine (@joepine), co-founder of Strategic Horizons, LLP, and Jim Gilmore called The Experience Economy. I was gobsmacked by it. I dashed down the hall to my boss at British Telecom. He read it and had a similar reaction to mine. The next thing I knew, he put me in charge of improving the Customer Experience for our company, and the rest is history.
Astute
FEBRUARY 20, 2021
Employee engagement surveys can help you discover how to boost employee satisfaction and retention. Here are some questions and tips to consider. The post Employee Engagement Survey Questions and Tips All HR Leaders Must Know appeared first on Astute.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Taylor Reach Group
FEBRUARY 20, 2021
The Taylor Reach Group, Inc., a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a regional donated organ procurement agency in the US. Taylor Reach is performing a strategic assessment that will include detailed analysis of the inner workings of the contact center, with focus on a holistic approach.
Qualtrics
FEBRUARY 20, 2021
Originally published on Quirks.com. Imagine that the local dairy farmers in your area want to know how much milk people drink in a week. So they send out a questionnaire that asks, “In a typical day, how many glasses of milk do you drink?” John and Selma both drink 12 ounces of milk every day. Selma, however, thinks of a “glass” as exactly 8 ounces, so she says she drinks 1.5 glasses of milk each day.
Expert insights. Personalized for you.
167 
Let's personalize your content