Callminer

JUNE 27, 2021

During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners. Read more about the successes of African Bank, British Gas and Hoist Finance UK.

Finance 324

Finance 324

Customer Experience Matrix

JUNE 27, 2021

I thought it might be my imagination, but Google Trends confirms that “build vs buy” really is coming up more often these days that it had in recent years. This surprises me, since I had thought that debate was over. It seemed that most organizations had accepted the default position of buying when possible and building only when necessary. In the world of customer data management, I’d say the reason for the new interest in building systems is that corporate IT is more involved than before.

Sales 98

Sales Engineering Start-ups Technology 98

Doing CX Right

JUNE 27, 2021

Stacy Sherman joins Sid Meadows, host of Trend Report podcast, about how to achieve loyal customers & growth in the interior design industry. The post Creating Great Customer Experiences In The Interior Design Industry appeared first on Doing CX Right.

Customer Experience 59

Customer Experience CX 59

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on the edge of clicking ‘Complete order’. But there’s just one problem. They’re not quite sure if they’ll be the right size. And if they’re not, can they return them for free? Now imagine that in the bottom right corner of the screen, there is a button they can click to immediately connect with an agent and get their question answered.

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

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