Callminer
MAY 23, 2022
Rick Britt, CallMiner's VP of AI, shares his thoughts on diversity in the contact center industry and how people can be better allies to help change the industry. Read more in his blog.
Adrian Swinscoe
MAY 23, 2022
Today’s interview is with Samantha (Sam) Richardson, a principal visioneering consultant for Twilio Foundry. Sam joins me today to talk about why many people don’t think […]. The post Why you shouldn’t always build for the ‘happy path’ – Interview with Sam Richardson of Twilio first appeared on Adrian Swinscoe.
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The DiJulius Group
MAY 23, 2022
“I think that the office as we know it, is over,” said Airbnb Chief Executive Brian Chesky, in an interview with Time magazine’s The Leadership Brief. The return to office workplaces has been met with some controversy and has revealed insights regarding how Americans want to work. Not only do a significant number of employees. Read Full Article. The post WILL THE OFFICE BECOME EXTINCT?
Shep Hyken
MAY 23, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. (CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport.
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Ameyo Callversations
MAY 23, 2022
When it’s about sales, every second is important. It is well known that time is money. This is the reason why cloud-based predictive dialer is in demand these days. Predictive dialers have become imperative for most businesses or organizations in today’s market as they save time and optimize outbound calls by getting the agents connected to potential leads.
Comm100
MAY 23, 2022
Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students have learned to expect service when, where, and how they want it. As Gen Z now navigates higher education, they’re placing these heightened expectations onto colleges and universities. While this may seem like an unfair comparison, the reality is that Gen Z expects outstanding support from every brand they interact with.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SugarCRM
MAY 23, 2022
From restaurants to hardware stores, franchisors face similar challenges as they seek to fuel growth within their companies. How do you measure the needs of your customers, franchisees, and consumers and turn that data into decisions to improve your brand? In the first episode of the Fuel Growth podcast series, Peter Holt, Chief Executive Officer of The Joint Chiropractic , joins Clint Oram , Co-Founder and Chief Strategic Officer, and Lizzy Overlund , Global Customer Experience Director at Suga
MyCustomer Experience
MAY 23, 2022
COver the course of my career, I’ve met many executives confident in their understanding of customers. So many, in fact, that I’ve lost. 28th Jul 2022. By Chris Martin Chief Marketing Officer.
Zendesk
MAY 23, 2022
In an era where anyone’s questions can be answered with a quick Google search, traditional sales strategies have lost a lot of their value. Why bother meeting with a sales rep just to learn information you can find on a website? It’s a waste of everyone’s time, and these days, time is a very precious commodity. Salespeople who use product details and specs as the main driving force behind their sales tactics can’t compete in this new market.
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