Customer Think
JANUARY 22, 2022
Python, an open-source programming language, was released in 1991 by Guido van Rossum. Over the years, Python has grown to become one of the most popular programming languages used in both academic & commercial environments. Everyone knows that Python is the best programming language to use when creating an application from scratch. It effectively eliminates […].
Conversation Agent
JANUARY 22, 2022
Some cultures are (up)tight, and some are l o o s e. Ten years ago, in a quest to explain human behavior's variance, psychologist Michele Gelfand studied 33 nations. As she explains in the abstract: Tightness-looseness is part of a complex, loosely integrated multilevel system that comprises distal ecological and historical threats (e.g., high population density, resource scarcity, a history of territorial conflict, and disease and environmental threats), broad versus narrow socialization in soc
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Customer Think
JANUARY 22, 2022
By now, you have probably heard of the metaverse. If you haven’t, Fortune.com describes the metaverse as a digital universe that users access through virtual reality (VR). This metaverse concept is poised to change everything, from how we.
Beyond Philosophy
JANUARY 22, 2022
I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. After all, everyone had one at that point. Now, in 2022, I see the next big thing: Customer Science. Customer Science combines the power of artificial intelligence (AI), customer data, and the concepts of behavioral science to help organizations create a winning customer
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Customer Think
JANUARY 22, 2022
A customer data platform is more than just CRM. Learn how it can fuel online marketing objectives and drive business growth Don’t worry; if you’re scratching your head right now wondering what an eCommerce CDP is, you’re not alone. Most business owners have never heard of this type of data management system before, but it’s […].
Doing CX Right
JANUARY 22, 2022
Joey Coleman, keynote speaker, author, and workshop leader shares proven ways to retain customers beyond First 100 Days®. The post Turning One Time Purchasers Into Lifelong Customers appeared first on Doing CX Right.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JANUARY 22, 2022
When Customer Support is the only number Part II Last week I wrote about an interaction I had with a large well-known brand that provides services for homeowners. It was a cautionary tale about ho.
Customer Think
JANUARY 22, 2022
If a large majority of your website traffic consists of bots, then this is a sure sign of concern for you. There are many reasons why you may be undergoing bot traffic. Finding, eliminating, and troubleshooting this bot traffic becomes an important task in situations like these. Bots get a bad name because most of […].
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