Customer Service Life
JANUARY 25, 2021
Image by Andrzej Rembowski from Pixabay. In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure I could build an addition onto my house just using Legos. My wife, however, threw me a curveball this year when she asked for a Lego set for Christmas. But not just any Lego set.
Zendesk
JANUARY 25, 2021
In the last few years, Instagram has really grown up. The brainchild of Facebook originally hit the social media scene in 2010 as a quirky platform to share photos. But in the past decade, it’s blossomed from artsy little sister to super-hot marketing powerhouse. Today, Instagram has grown to be one of the most popular social media platforms, with 1 billion active users a month.
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ClientSuccess
JANUARY 25, 2021
For most customer success departments, the internal department you work closest with and most often is definitely sales. And, for as much as you work to make customer success an organization-wide effort, your department leaders and/or executives are most likely the ones spearheading this initiative, leaving CSMs themselves free to deal with customer-focused tasks.
Confirmit
JANUARY 25, 2021
Register to watch the webinar for your region. Australia. North America. Europe. Bringing an entire organization along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality. How? A combination of communication, treating teams as partners in the process, and dovetailing the customer experience into wider business drivers.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
SugarCRM
JANUARY 25, 2021
Customer experience is a major focus of your company. Marketing can help you build a closer relationship with your audience. While only 8% of customers today feel they receive a stellar customer experience, a whopping 80% of CEOs today feel their customers have exquisite interactions with their brand. The discrepancy is huge. This means that brands don’t understand customers and their needs.
Confirmit
JANUARY 25, 2021
Register to watch the webinar for your region. Australia. North America. Europe. Improving the customer experience has been the focus of CX professionals since, well, forever. And it’s a great goal…but research shows that customer experiences aren’t getting any better. Despite organizations’ understanding of the customer experience and their attempts to improve it, many companies don’t know how customers derive value and which value drivers matter most to the succes
Lumoa
JANUARY 25, 2021
In this article, we take a look at rating scales — what they are, how you can use them, and some of their advantages and disadvantages when conducting customer surveys. What is a Rating Scale? A rating scale is a closed-end survey question that is used to evaluate how survey responders feel about a particular product or statement. Responders are typically asked to choose from a range of options — which are scaled between two extremes— like Excellent to Terrible.
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