Doing CX Right

MARCH 29, 2021

Creating a great patient experience requires planning, constant feedback & flawless execution. Stacy Sherman explains how to do it right in magazine. The post The Patient Experience – How To Do It Right appeared first on Doing CX Right.

CX 52

CX Customer Experience 52

Foresee

MARCH 29, 2021

The post Experience Quality: A New CX Framework appeared first on Verint ForeSee.

CX 40

CX 40

Doing CX Right

MARCH 29, 2021

Customer expectations are changing as we transition out of a pandemic. I'm sharing valuable data and predictions to support your success. The post What Are Customer Expectations in 2021? 6 Data Driven Predictions appeared first on Doing CX Right.

Customer Expectations 52

Customer Expectations CX Customer Service Customer Experience 52

ClientSuccess

MARCH 29, 2021

Starting a new job is an exciting endeavor, but there is always a bit of a knowledge curve when it comes to joining a new company. This learning curve can be even steeper for new CSMs, since the details of customer accounts can be largely attributed to ‘tribal knowledge’ rather than actual repeatable processes. While most organizations have their own onboarding processes and plans, there are some key action items required specifically to bring new CSMs up to par on new accounts.

Start-ups 77

Start-ups Education CRM 77

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