Callminer

MARCH 9, 2022

Haskell is a big functional language. Instead of laying out the language systematically, the CallMiner Research Lab starts with the parts most similar to Python and expands outwards.

182

182

Intercom, Inc.

MARCH 9, 2022

At Intercom, shipping is just the beginning. We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We strive to deliver outcomes as well as outputs to drive real results for our customers. In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.

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152

Shep Hyken

MARCH 9, 2022

I’ve been asked many times how to get the C-suite to invest in customer service. There are plenty of good answers. My go-to response has always been, “Show them the numbers.” The C-suite loves numbers. Prove that spending $100 will make the company $200, and you just may capture the attention of a decision-maker in the C-suite. . Now there is a new way to approach leadership with an idea, which is to write a Fictional Press Release. .

Customer Service 104

Customer Service Customer Experience 104

Zendesk

MARCH 9, 2022

Anyone who works in business development knows that it can be a tough job to explain. If someone asks you what you do for a living and you say, “Business development,” you’re usually met with a quizzical look. So if you don’t have a thorough grasp on what business development is, don’t worry—you’re not alone. The best way to understand business development is to break it into clear pieces.

CRM 98

CRM Sales Start-ups B2B 98

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Conversation Agent

MARCH 9, 2022

“You are a brand.” From this simple thesis Tom Peters put forth in a book: Brand Called You, came an article in Fast Company magazine. The personal brand movement started in earnest. It was 1997. I revisited the concept at the The Blog Herald more than ten years on. Especially for those of us who worked in communications for organizations it was an intriguing thought.

Start-ups 92

Start-ups 92

Comm100

MARCH 9, 2022

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of members don’t renew because of a lack of engagement with their credit union. As consumers move further online and competition becomes fiercer, improving credit union member engagement should be at the top of every priority list – and it all starts with the credit union member experience. .

Omnichannel 71

Omnichannel Social Media Start-ups Innovation 71

Service Quality Institute

MARCH 9, 2022

I have been skiing in Vail Colorado for about 45 years now. George Gillett Jr. bought Vail Resorts in 1985 and sold the resort in 1996. The first time I met George I asked him what he does, He said, “I am in customer service.” Later I found out he was the owner. He built a customer-driven ski resort. He even has an endorsement in my book Achieving Excellence Through Customer Service.

Start-ups 52

Start-ups Customer Service Customer Experience 52

Zonka Feedback

MARCH 9, 2022

Increasing customer satisfaction is one of the main goals of most businesses in the next couple of years. If you think that product features are the only unique selling proposition in the market today, you are wrong. Customer experience is the new battlefield in the business landscape.

Customer Journey Map 52

Customer Journey Map Customer Satisfaction Customer Experience 52

The DiJulius Group

MARCH 9, 2022

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Dr. David Moffet, and his wife, Jayne Bandy about how they have built the Ultimate Patient Experience. Dr. Moffet is a bestselling author, entrepreneur, and today he and Jayne are Customer Experience Coaches who help transform the experience businesses deliver. You will learn: Dr.

Customer Experience 52

Customer Experience 52

SurveySensum

MARCH 9, 2022

How to turn Detractors into Promoters? I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the same. They ensured to give me a call within 3 min of receiving my unpleasant message, initiated a refund, and also offered an additional 20% discount for my next order. Now, will this bad experience deter me from ordering again on this platform?

Net Promoter Score 52

Net Promoter Score NPS Social Media Omnichannel 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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