The DiJulius Group

JUNE 21, 2022

Many times, yes is the answer to a customer. Other times, rather than a flat-out no, the answer can offer an alternate version of what the customer needs or wants. I hate the word no. I truly do. I can’t believe how many people, in a vast number of companies, use it. It should be. Read Full Article. The post The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference appeared first on The DiJulius Group.

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The Squawk Point

JUNE 21, 2022

Unhelpful Statements. One of Peter Drucker’s maxims was “if you can’t measure it, you can’t manage it” I have lots of sympathy for the statement. If you aren’t measuring performance, you can’t see if it is getting better or worse; if you don’t know if it is getting better or worse, you aren’t managing it.

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Shep Hyken

JUNE 21, 2022

The Cost of Bad Customer Service. The Impact of Bad Customer Service on Your Customers, Employees, and ROI. Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA). She shares how organizations can identify, measure, and address issues to improve customer experience. Top Takeaways: Customers are smarter than ever before.

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Customer Retention Customer Service Customer Survey Technology 57

MyCustomer Experience

JUNE 21, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 21st Jun 2022. By Rhys Fisher Staff Writer.

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Knowmax

JUNE 21, 2022

The post Ensure SOP Adherence For The Troubleshooting Process With These 4 Ways appeared first on Knowmax.

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Customer Service 52

MyCustomer Experience

JUNE 21, 2022

HAt the onset of the pandemic, thousands of busy contact centres around the world went silent as 90% of contact centre agents globally were. 21st Jun 2022. By tomdarnell Chief Operating Officer.

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CSAT.AI

JUNE 21, 2022

Updated June 2022 (Originally posted October 2018) Latency, language differences, awkward auto-corrects, improper use of emojis (no, the poop emoji is not chocolate and ‘LOL’ doesn’t mean lots of love): there are many challenges for communication in contact centers with omnichannel customer access. Upgrade your approach to communication.

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Contact Center AI B2C Omnichannel 83

Ameyo Callversations

JUNE 21, 2022

Back in 2020, due to the pandemic, many business owners switched to operating remotely. As businesses these days are considering remote work in their long-term plans, it is imperative to consider contact center solutions as communication from home and office is seamless. Now as most companies are opting for cloud contact centers, Gartner predicts an annual growth rate of 29% for contact center software.

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Contact Center CX Customer Satisfaction Touchpoint 52

SugarCRM

JUNE 21, 2022

The last two years significantly impacted buying behavior, no matter the industry. Many companies were confronted with budget freezes and have been forced to put off purchases or base their purchase decisions on changing business needs and priorities. Now more than ever, companies expect solution providers to engage in personalized ways that address their specific challenges.

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CRM Start-ups Engineering Sales 26

TeamSupport

JUNE 21, 2022

Human brains are wired to process images 60,000 times faster than text. The age-old adage that “a picture is worth a thousand words” is apparently severely undershooting it. Not only that, but an image has the ability to instantly traverse cultural and lingual barriers. Heard of the painting The Starry Night by Vincent van Gogh? Imagine it was just the framed text “De Sterrennacht.”.

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Sales Customer Service Customer Experience Omnichannel 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail