Intercom, Inc.
MAY 18, 2021
It’s no secret in tech that everyone is a big fan of their own work. Self-belief isn’t optional. To start a startup, to take on incumbents, to disrupt an industry – all of this requires believing that you see things changing. Believing that you have something truly new to offer. Believing that customers who try it will see better results. And you need to tell everyone, all the time.
The DiJulius Group
MAY 18, 2021
The greatest customer service skill is empathy. The following is a (2 minute) video of a day in the life of a client of The DiJulius Group. I bet you can relate to many of the circumstances our clients are going through personally and professionally. Excellent customer service companies train two distinct customer service skills. Read Full Article. The post The #1 way to Teach your Employees to have incredible Customer Empathy appeared first on The DiJulius Group.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Help Scout
MAY 18, 2021
Sometimes customers want to talk to a live person. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat.
Steven Van Belleghem
MAY 18, 2021
Walmart recognized a clear need for convenient, quality, affordable healthcare and the succes of its 6 existing facilities lead it to further expand its highly relevant ‘Partner in Health’ strategy. Hulu engages with customers by staying relevant in the current climate. Its internal culture lab aims to find moments that make sense for the brand to engage in.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Doing CX Right
MAY 18, 2021
While Holocaust Remembrance Day passed, unbelievable stories live on through interviews of survivors. Please read lessons learned & never forget. The post What We Can Learn From A Holocaust Survivor appeared first on Doing CX Right.
Execs In The Know
MAY 18, 2021
Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions including keynotes, case studies, and breakout groups, as well as four very powerful and timely panels, each one hosted by COPC Inc. , Stella Connect by Medallia , TELUS International , and Concentrix. CRS — Spring 2021’s general sessions can be viewed in their entirety on-demand with one quick, simple registration that’s totally free for corporate viewers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Myra Golden Media
MAY 18, 2021
I watched the viral video of former child star, Ricky Schroeder confronting a Costco worker, Jason, about the store’s mask mandate. My first thought was my daughter, Lauren. Lauren worked in the mall here in Tulsa when she was home from college during the early days of the Pandemic. Often, Lauren was the greeter for her store. Like Jason from Costco.
ClientSuccess
MAY 18, 2021
For CSMs, hearing from customers daily about the platform, features, and value-based services can quickly become par for the course. But for other departments and groups within your company – and, indeed, for customer success as a function – feedback and advice from customers can be crucial to determining the future state of your organization and product. .
Conversocial
MAY 18, 2021
The remit of private messaging channels has moved beyond keeping in touch with friends or resharing excellent memes - there’s a real benefit for brands to use them for customer engagement. They can be slotted into every stage of the customer journey to improve CX and build better brand/consumer relationships, ensuring better CLV. Customer acquisition is far more cost-effective and produces higher conversion rates using CTM adverts for Facebook, Instagram or WhatsApp.
MattsenKumar
MAY 18, 2021
Techcrunch’s report says “COVID-19 accelerated e-commerce adoption by 5 years”. The story highlights how customers in retail stores decreased by 25% in Q1, 2020, and by 75% in Q3, 2020. What the research fails to point out is “increased competition among e-commerce players”. While the number of players has grown, spending on e-commerce has increased by 40% and industrial funding touched new heights, customer churn has also increased.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zendesk
MAY 18, 2021
As a sales manager, you’re tasked with the difficult job of motivating your team month after month. A pat on the back might work sometimes, but that doesn’t always cut it. Enter: sales incentives. Sales incentives help keep your team engaged and driven to crush their goals. Finding unique ways to reward your reps for their hard work also goes a long way in boosting employee satisfaction.
Fonolo
MAY 18, 2021
Customer service is a multi-billion-dollar industry, and its success stems from knowing their customer audience. Understanding their needs, wants, and desires, and meeting those needs via call and contact center solutions propels the industry forward. It’s become increasingly important for individual contact centers to understand their customer audience for many reasons — one of which is the increased power the average customer holds to publicly call out poor customer service on social channels
CommBox
MAY 18, 2021
The last 20 years have seen a spike in new communication technologies and devices like never before. . Instant messaging, phone systems, SMS, email, and social media have stormed our lives and our work. No wonder it has been getting overwhelming and chaotic to manage business communication and workplace collaboration. Thus, a new field has emerged to integrate different communication technologies and manage them from a single place: Unified Communications (UC).
1 to 1
MAY 18, 2021
At a time when more people than ever are demanding an excellent customer experience (CX) from the private sector, federal agencies are increasingly focused on improving the government customer experience. Customer experience officers, directors, and industry experts recently gathered online at the 2021 Government Customer Experience Virtual Conference , hosted by Digital Government Institute, to share lessons and insights for delivering a better CX.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Expert insights. Personalized for you.
210 
Let's personalize your content