Sun.Oct 31, 2021

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The Three Levels of Artificial Intelligence – We’ve Only Just Begun

Customer Think

Artificial Intelligence (AI) – the capability of a machine or piece of software to display human-like intelligence – permeates our daily lives, often in ways we do not notice. It touches us in myriad ways. Advanced technology operates behind the scenes, powering and optimizing smartphone apps, transportation, healthcare, retail, and more. In the words of […].

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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professional Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions NEW YORK and LONDON and OSLO, Norway, 1st of November, 2021 – Forsta , the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa , an AI-po

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Hybrid Work: Scary Stuff for Contact Centers

Taylor Reach Group

By Colin Taylor. Halloween, the night of the dead, the end of all things, whatever you call it, this time of year with the harvest behind us and the ghouls and goblins; not to mention Squid Game characters who have now darkened our door; can be a frightening time. It is more frightening perhaps as we are all still dealing with the fallout of the pandemic.

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AMP for Email: Next Best Tour Personalization

Customer Think

Bruised and battered, but not beaten; the Adventure Travel industry is poised to benefit from the coming surge of “revenge travel”. The pandemic has helped us to re-examine what we value, and for many, dust off and prioritize our bucket lists with renewed vigor. To be ready for the new wave of demand, Adventure Travel […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Attention Pays™ for Productivity, Accountability & Profitability

Doing CX Right

Neen James, author of 9 books, explains how Attention Pays™ and ways of listening with our eyes to deliver better customer & employee experiences. The post How Attention Pays™ for Productivity, Accountability & Profitability appeared first on Doing CX Right.

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Five spooktacular stats every retail marketer needs to know this Halloween

Customer Think

It’s been a spooky year for marketers. The world of retail is evolving at a frightening pace. With the pressures of the last eighteen months still felt in some quarters, some marketers feel a genuinely ominous sense of responsibility. With almost a third (29%) responsible for CX, CRM, digital marketing, branding, customer acquisition and customer […].

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