eglobalis

MAY 13, 2025

Introduction: Traditional B2B customer surveysonce the cornerstone of customer experience (CX) feedbackare rapidly losing effectiveness. Response rates are plummeting as busy business customers tune out lengthy questionnaires, and many programs see less than 20% of invited clients responding. In enterprise contexts with multiple stakeholders per account, a single survey often fails to capture the true sentiment of all decision-makers.

B2B 312

B2B AI Customer Survey VOC 312

PeopleMetrics

MAY 13, 2025

The recent indictment of Op4G and Slice confirmed what many of us already suspected: The traditional online panel model is under strain and bad actors have been taking advantage of it for years. Whats next isnt just fraud detection. Its a complete rethinking of how high-quality research participants are sourced. Thats where Custom Research Panels come in.

Start-ups 62

Start-ups CX 62

Adrian Swinscoe

MAY 13, 2025

Todays interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about [] The post Omnichannel was a myth Interview with Gaurav Passi of Zingly first appeared on Adrian Swinscoe.

Omnichannel 130

Omnichannel Artificial Intelligence Business Growth Customer Relationship 130

CX Network

MAY 13, 2025

Learn about the stages of the customer journey and understand touch points for effective customer contact

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Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

Technology

Experience Investigators

MAY 13, 2025

What happens when customer experience principles meet public service? Jeannie Walters answers a thoughtful question and explores how government agencies and public institutions can create exceptional citizen experiences despite not being driven by traditional profit motives. The conversation begins with reimagining success metrics beyond customer acquisition and retention.

CX 52

CX Government Customer Acquisition Compliance 52

1 to 1

MAY 13, 2025

Traditional quality assurance (QA) tools have always had limitations. They typically capture less than 3% of interactions, which means theres no way they cant deliver a complete picture of customer sentiment, satisfaction, or whats really happening in the contact center. As consumer expectations rise, crafting a customer experience (CX) strategy around such a small sample size no longer makes sense.

AI 26

AI Contact Center CX Technology 26

Hodusoft

MAY 13, 2025

The Role of Call Center Automation in Scaling Lending The microfinance sector is one of the most underrated sectors. Its main objective is to maximize financial inclusion. In simple words, to put money in the hands of people who need it the most. By doing that, it has empowered people in underserved communities. However, when it comes to the way the sector operates, nothing has changed much over the decades.

Contact Center 52

Contact Center Engineering Compliance Customer Satisfaction 52