Customer Think
NOVEMBER 14, 2022
Customer-centricity is an often misused term, but it actually has a pretty straightforward definition: put the customer at the center of all the business does. (It does not mean that we will always say “Yes” to everything the customer asks for, nor does it mean that the customer is always right.) That means that you […].
The DiJulius Group
NOVEMBER 14, 2022
Today the U.S. has 3.4 million fewer workers participating in the job market compared to before the pandemic. Businesses have tried numerous strategies to cope with the lack of human labor—everything from reducing their operating hours to raising wages, to offering four-day work weeks. But recently they have hit upon a new strategy, one that. Read Full Article.
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Customer Think
NOVEMBER 14, 2022
The e-commerce industry is booming, with online sales growing at an exponential rate. There are so many things to consider when launching your own eCommerce store. Keeping up with the fast-paced world of e-commerce is no easy feat, which is why many businesses fail to thrive in this cut-throat industry. According to Statista, In 2021, […].
Zendesk
NOVEMBER 14, 2022
The headlines read daily of impending recession around the world, leaving us to wonder whether and when it will finally arrive—and if it does, what severity or duration we can expect. It’s unnerving, and yet we’re not strangers to uncertainty. If anything, we’ve learned over the past few years that we should both expect and prepare for change. And a lot continues to fluctuate.
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Customer Think
NOVEMBER 14, 2022
Customer retention for a brand like Heineken may seem easy. Yet, a massive beverage-serving network includes many partnerships with bars, restaurants, and more. So, B2B customer support is key to Heineken’s growth. During the podcast interview, Stephan Visser provided insight into their customer retention strategy. Beer giants wanted to improve relationships with B2B customers.
ClearAction
NOVEMBER 14, 2022
Gratitude Grows Gains from Employee Experience Strategies Lynn Hunsaker. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Gratitude nurtures common courtesy that’s central to diversity and inclusion. Ironically, when we appreciate differences, we’re more likely to discover commonalities.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Shep Hyken
NOVEMBER 14, 2022
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. (Harvard Business Review) Years ago, in the legacy, on-premises world of siloed call centers, in-house CX management was much simpler.
Customer Think
NOVEMBER 14, 2022
The number one concern for customers, businesses and Governments at the moment is inflation. One of the reasons that it is such a big issue is that most of today’s leaders have never had to deal with inflation, the last outbreak in the developed economies being forty years ago. As somebody who was running businesses […].
Customer Think
NOVEMBER 14, 2022
Performance planning is one of the most powerful tools for managers and their people. Yet, too often, I don’t see organizations fully exploit the power of performance plans and the performance planning/management process. Too often, we view this process as “something HR makes us do.” As a result, we take whatever template HR provides, [.].
Customer Think
NOVEMBER 14, 2022
At the heart of every business is the management process known as marketing, which generates profit by anticipating and satisfying customer demand. All marketing activities require the investment of money and resources, so chief executives will want to assess and measure the return on that investment. Commercial managers, responsible for producing income from marketing activities, […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
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Customer Think
NOVEMBER 14, 2022
Millennial and Gen Z consumers are quickly coming into their own regarding buying power, as they now make up the largest consumer segment worldwide. With the great financial power that they now wield comes great responsibility for customer service and support (CSS) leaders to make sure they address the unique behaviors this younger coalition exhibits, […].
Customer Think
NOVEMBER 14, 2022
What was once an engineered hardware product is becoming an electrically driven software product; the ubiquitous CAR. Microsoft CEO Satya Nadella made this statement (‘Every Company will be a Software Company’) few years back.* If this above statement is becoming a reality – will that affect our careers, businesses, societies, and life as a whole?
Customer Think
NOVEMBER 14, 2022
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