Customer Think
NOVEMBER 19, 2022
My windshield wipers were no longer getting the job done. They were underperforming (leaving streaks and smudges), not clearing water from the windshield (failing to meet expectations) and I couldn't see the road properly when it was raining.&nbs.
Beyond Philosophy
NOVEMBER 19, 2022
Claire Hillman, a loyal listener, a subscriber to our NL, Why Customers Buy , and viewer of our podcast on our new YouTube Channel is in a pickle and needs our help. She asks, Should I move to where my customers are or move them to where I want to be? Now, our first reaction was to tell Claire that she should absolutely meet customers where they are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
NOVEMBER 19, 2022
(Image Source: Pixabay) Well, user stories are doing the rounds these days as far as product design and development are concerned. User stories are written requirements and customer driven. Yes, they define what customers propose to get! After all, customers are what drives a business, right? So, it only makes sense to take their feedback […].
Zendesk
NOVEMBER 19, 2022
Don’t panic. That’s generally good advice—but when business leaders are facing one of the worst economic downturns in more than a decade, it’s not particularly easy guidance to heed. With inflation hitting a 40-year high , companies like Amazon , FedEx , and Meta are in the unfamiliar position of tightening their belts. Yet crisis breeds opportunity.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
NOVEMBER 19, 2022
“Do you like magazines?” asked the cute stranger standing at my dorm room door. She wore very short khaki shorts and a tank top. Dirty-blonde curls tumbled out of her ball cap and bounced on her shoulders. “Of course.” I said. “Me too!” she gushed. Then she tilted her head, flashed a pixie smile, and […].
Customer Think
NOVEMBER 19, 2022
In last week’s post I shared that, in order to get your entire organization thinking differently, you’ve got to first know and embrace the principles and the practices of customer-centricity, and you’ve got to ensure that everyone remains aligned to ac.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
NOVEMBER 19, 2022
You’d think $15 trillion would be enough to buy a well-targeted promotion from a major retailer. But not always. Those trillions of dollars represent the combined spending power of women who are older than 50, according to Forbes. And, considering that represents 27% of all consumer spending, you’d think this consumer group would be entering […].
Customer Think
NOVEMBER 19, 2022
With a rise in the popularity of legal cash discounts and various surcharge programs, it becomes very typical to find businesses looking for different tactics to lure customers. Credit card surcharging and cash discounting are the two most extensive tactics. Although this method is gaining popularity, various credit card processing organizations are running left and […].
Expert insights. Personalized for you.
85 
Let's personalize your content