Fonolo
OCTOBER 11, 2022
After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like customer satisfaction surveys, except they’re sent to a customer immediately after an agent-customer interaction. Why does the immediate timing matter? There’s something special about the after-call survey’s authenticity. Think of freshly baked chocolate cookies right out of the oven.
Steven Van Belleghem
OCTOBER 11, 2022
Back to the core. A while ago, I was invited to give a keynote for DPG Media in Belgium, which is one of the leading European media companies. They are truly known for their ability to reinvent themselves and their understanding of the possibilities of the digital world. But surprisingly enough, I heard their chairman Christian Van Thillo state the following in one of his talks: “We are not a technology company.
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Zendesk
OCTOBER 11, 2022
Conversational CRM is the new way businesses are managing their customer relationships, relying on new channels (like web and mobile messaging), new technologies (like AI that goes beyond the buzz) and new methods of staying on top of conversations (like fresh interfaces designed for agents). Here’s the thing: Customers are people, and people don’t want to be treated like a ticket or a sale just because they’re talking to brands.
Zonka Feedback
OCTOBER 11, 2022
Product Feedback is anything your customers tell about your product based on their experience with your product. It can be a simple comment like “Amazing! It’s super easy to use!” and also be a long testimonial or a long email complaining about a bug or poor interface.
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ModSquad
OCTOBER 11, 2022
If you told someone in 2006 that you’d be seeing a major superhero movie every year, binging multiple TV spin-offs, and waiting with bated breath for the newest Marvel commercial during the Big Game, they’d probably laugh at you. Fast forward to now, and you have everything from casual viewers to die-hard superfans coming together for a mixed multimedia experience.
Zonka Feedback
OCTOBER 11, 2022
Your team's productivity, morale, and development are all impacted greatly by the quality of your meetings. Measuring and monitoring the success of your meetings can provide you with the confidence that you're making progress toward your objectives. Conducting surveys is a tried-and-true method for learning their opinions. A well-designed survey through a reliable survey software can yield invaluable insights, while a poorly executed one will just frustrate participants.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
OCTOBER 11, 2022
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 12th Oct 2022. By Rhys Fisher Staff Writer.
Execs In The Know
OCTOBER 11, 2022
Amazing CX Looks Like…? Think of the last time you found out about a new brand or product/service that intrigued you. What did you do to learn more about it? Well, if you’re like 87% of shoppers out there, you began your discovery research online, starting with the brand’s web/mobile sites – its ‘Digital Front Door.’. And as you reflect on that experience, how was it?
cxservice360
OCTOBER 11, 2022
Brands use multiple promotional and communication channels to interact with their customers. Previously, they all were seen as stand-alone platforms requiring various resources and effort to succeed. But, with recent growth in the digital marketing landscape, efforts are being made to make them more integrated and seamless. The first step towards integrated marketing is providing.
SugarCRM
OCTOBER 11, 2022
In our fast-paced world, sales professionals everywhere are looking for ways to do more with less. There’s no shortage of work to go around when it comes to generating leads, forecasting, nurturing, and quoting. But what if we told you there was a way to automate a large portion of your everyday sales activities so you could be more productive and efficient—and focus more on building relationships and closing deals?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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