Adrian Swinscoe
OCTOBER 10, 2022
This is a guest post from Julie Mcintosh, Chief Culture Officer at Kura, the largest independent outsourcer in the UK. The mental well-being of your employees […]. The post Contact centres: How to look after your employee’s mental health first appeared on Adrian Swinscoe.
Callminer
OCTOBER 10, 2022
Our recent webinar with Kate Leggett, VP Principal Analyst at Forrester, dove into the impact of customer and employee experience on businesses’ bottom lines. Read on for a summary of the discussion.
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Zonka Feedback
OCTOBER 10, 2022
Crafting effective customer feedback surveys is an art. To get feedback from your customers, you must think like them and make their feedback experiences smoother than they may be expecting.
Conversation Agent
OCTOBER 10, 2022
The “point of view in the American novel” was an assignment I relished during my course on American literature at the University of Bologna. I started the paper by describing a scene from Hitchcock’s Rear Window: A man in the semi-distance looking inside the apartment across and the yard below him. From the activities taking place in his view, the character develops a narrative piecing together clues made of body language and action.
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Comm100
OCTOBER 10, 2022
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. By introducing a chatbot, organizations are now expanding customer service availability, cutting costs, increasing team efficiency, so much more. In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each
Execs In The Know
OCTOBER 10, 2022
Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two unique but often misconstrued customer experience (CX) approaches: omnichannel and multichannel. The lines between omnichannel and multichannel customer experience often blur, and even though the terms are sometimes used interchangeably, they are not the same.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Doing CX Right
OCTOBER 10, 2022
Allan Stein, Jr, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, reveals leadership strategies that elite athletes use to perform at world-class levels that you can do to level up customer service experiences. The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right.
DMG Consulting
OCTOBER 10, 2022
Outlook for Interaction Analytics. October, 2022 By Donna Fluss. Interaction (speech and text) analytics is celebrating its 20 th year in the commercial market. Given this important milestone, I thought it would be interesting to consider the future outlook for this mission-critical solution. While we talk a great deal about interaction analytics, the majority of “interaction” analytics used in contact centers today is still just speech analytics.
Knowmax
OCTOBER 10, 2022
The post 5 Reasons To Choose An AI Knowledge Base For Customer Experience appeared first on Knowmax.
Uplifting Service
OCTOBER 10, 2022
[link]. What matters most to you? And how does that show up in your work? Regardless of your job title or industry, YOU have the opportunity to live your own values every day. And when times are tough, the service, love, and care you’ve shown to others will lift you up. That’s one of the BIG lessons that I’ve taken from the last few years. And it’s a truth that my friend and client, LUX* CEO Paul Jones, lives daily.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
MyCustomer Experience
OCTOBER 10, 2022
Regardless of what economic forecasters say, the evidence is that world trade is going to go through some difficult times in the immediate. 10th Oct 2022. By Nicholas Watkis Principal Consultant.
Uplifting Service
OCTOBER 10, 2022
[link]. How do you get an ENTIRE organization to elevate their customer service?? Here’s one essential element that many businesses overlook: You need an ENGAGING SERVICE VISION. An engaging vision is, well, engaging. But even more – it helps EVERYONE on your team make good service decisions. In other words, it creates ALIGNMENT. And when your entire team is aligned and working toward a common goal, you can’t imagine how quickly your service will improve, your employees will gain motivation, and
Shep Hyken
OCTOBER 10, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. (EHL Insights) Today’s business world requires companies to put customers in the driving seat.
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