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How do you get an ENTIRE organization to elevate their customer service??
Here’s one essential element that many businesses overlook: You need an ENGAGING SERVICE VISION.
An engaging vision is, well, engaging. But even more – it helps EVERYONE on your team make good service decisions.
In other words, it creates ALIGNMENT.
And when your entire team is aligned and working toward a common goal, you can’t imagine how quickly your service will improve, your employees will gain motivation, and your customers will be delighted.
Check out the video for some great examples, and discover how the RIGHT service vision can transform your business AND your team.
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Below is an Autogenerated Transcript
Our world is serving yours.The company’s named Schreiber. What do they do? They’re the world’s largest manufacturer of cheese.
Hey, if a cheese manufacturer can do that, what can you do?
Nokia Siemens Networks are now called Nokia Networks. An Indian gentleman named Rajeev Suri is the CEO. Before he was CEO, he was in charge of global services and he was my client. They had just approved a $1 million global marketing campaign to promote this. Nokia Siemens Networks. Know How.
I said Mr. Suri, with all due respect, I don’t think your customers care about what you know. They assume that you should know. They care about what you do with what you know. For them.
He said, “Good point”. So we added this. Use your Know How. Know how. Act now. But what’s the purpose of the action? So we were sitting in Noida with his global leadership team and this big guy named Horst from Germany. We’re all looking, Know How, Act Now, Know How, Act Now.
He goes, “Wait I know” I said, “Horst, what?” He goes, “Know How. Act now. Create Wow.” Six words.
60,000 today are unified under this vision.
Know the customer, know what they like, know what they don’t like. Know what the competition is offering. Know their political, as to what’s going on inside the company. Know their budget. Know their decision cycle.Act Now. When’s the next meeting? What can we put together? What research should we do? What proposals should we make? What email? Who’s going to make the phone call? Create.Wow.
Check with them. That thing that we did for you last quarter, did it produce what you wanted? What else could we do? What would you like us to do next? Got it?
