Zonka Feedback

SEPTEMBER 12, 2022

Focus on what’s working and then move towards expanding the reach. Sounds pretty simple, right? Well, you should ask these questions to those companies that learned it the hard way.

Customer Feedback 95

Customer Feedback 95

Doing CX Right

SEPTEMBER 12, 2022

Stacy Sherman & Annette Franz, author known for "putting the customer in customer experience" explain what it takes to create and sustain a customer-centric culture that is "Built to Win.". The post Building A Winning Customer-Centric Organization The Right Way appeared first on Doing CX Right.

Customer-Centric Organization 89

Customer-Centric Organization CX Customer Experience 89

Callminer

SEPTEMBER 12, 2022

CallMiner's annual LISTEN conference is back in person at Loews Miami Beach Hotel in Miami, October 31 through November 2. Register today for three days of education, networking and fun.

Education 69

Education 69

SurveySensum

SEPTEMBER 12, 2022

Customer Feedback is important! We all know this. But why? Why is every business focusing and recommending to focus on it? What is it about customer feedback that is helping them improve their services or product? And even if one like to start working on it, what is the first place to start? Let’s discuss these in this comprehensive article, ‘Everything you need to know about customer feedback.’.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

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Shep Hyken

SEPTEMBER 12, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 3 Marketing Lessons From Zappos’ Social Media Team by Aaron Templer. (Inc. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do.

Customer Service 13

Customer Service Social Media Customer Retention CX 13

VOZIQ

SEPTEMBER 12, 2022

Customer retention has assumed greater importance for recurring revenue businesses today. However, despite this, most companies are still struggling to plug in the leaky revenue bucket. Traditional retention approaches are proving ineffective against customer churn today. It’s mainly because customers are only growing stronger by the day with the availability of information and choices.

ML 40

ML Customer Retention Touchpoint AI 40