Callminer

JANUARY 17, 2021

Learn how international contact centres can approach agent management optimisation, procedural improvements and more.

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345

Doing CX Right

JANUARY 17, 2021

Are there people in your family that were business transformational leaders? Read Stacy Sherman's story and leadership lessons to inspire your success. The post 10 Leadership Lessons From Growing Up With A Wallstreet Mom appeared first on Doing CX Right.

CX 111

CX 111

DMG Consulting

JANUARY 17, 2021

Question: Can you give us some tactical actions that we can take to jumpstart our post-pandemic planning while keeping the continuation of our digital transformation in mind? Answer: The pandemic has accelerated many transformations that needed to happen in enterprises and their front-office servicing departments by as much as 2 – 4 years. Some of the most impactful changes that have been made are: Migration of employees out of the office to work-at-home.

Contact Center 105

Contact Center Technology Technology Innovation 105

Hodusoft

JANUARY 17, 2021

It is a given that you cannot keep each customer happy and satisfied because they have different expectations and, sometimes, impossible demands. Still, it helps to find out if your business has adopted the right approach to live up to customer expectations when they approach you for customer services. You can maintain records of interactions and improve customers’ experiences by the use of contact center software.

Customer Expectations 90

Customer Expectations Contact Center Social Media Customer Service 90

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

DMG Consulting

JANUARY 17, 2021

Welcoming in 2021, the Year of the Vaccine. Happy New Year! I planned to write a newsletter column about enterprise servicing and investment priorities, but decided to write about innovation and our shared goals as humanity. DMG’s February newsletter will contain the results of the annual survey and the implication of the findings for enterprises. Awe Inspiring Change and Goodness. 2021 started off quietly, with many of us welcoming in the new year from the safety of our homes, but this didn’t l

Healthcare 90

Healthcare Government Contact Center Innovation 90

Knowmax

JANUARY 17, 2021

High Costs of a Badly Written Knowledge Base Article.

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Knowmax

JANUARY 17, 2021

Easy 8 steps to create customer service scripts.

Customer Service 52

Customer Service Customer Experience 52