Tue.Feb 08, 2022

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One of my Favorite Quotes Led me to a Leadership Epiphany on Workplace Culture

The DiJulius Group

You are the average of the 5 people you spend the most time with. You have probably heard that quote hundreds of times. I know I have repeated it hundreds of times. To my three boys, at new employee orientation, and any young person that asks me for advice. The point of this quote is. Read Full Article. The post One of my Favorite Quotes Led me to a Leadership Epiphany on Workplace Culture appeared first on The DiJulius Group.

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Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Zendesk

Zendesk commissioned Forrester Consulting to construct a Total Economic Impact (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software. Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology they need to succeed with video.

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Amazing Business Radio: Steve Peltzman

Shep Hyken

An Evolutionary Moment for CX. Building a Reactive and Predictive Customer Experience. Shep Hyken interviews Steve Peltzman head of FeedbackNow , Forrester ’s AI-powered physical & digital solution.?They discuss how companies can sense, analyze, and react to issues that affect customer experience. Top Takeaways: Wherever customers go, something is different.

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Two Service Leaders Who Own and Dominate Their Markets Through a Service Strategy

Service Quality Institute

Very few companies understand the power of the Service Strategy. It is the most powerful tool for rapid growth. market dominance and record sales and profits. In the US most firms believe they deliver awesome service and almost no one can name even 5 service leaders. Many spend a fortune on their stupid customer satisfaction surveys that few people complete and rarely does the feedback make an impact.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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How to embrace the expectations of customers

MyCustomer Experience

HThe best customer experiences blend speed and convenience with the human touch, which is a fine balancing act for contact centres today. 8th Feb 2022. By Ross Daniels.

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The Scoop: A Fresh New Look for Sugar

SugarCRM

Many of our customers tell us that they switch to or stay with Sugar because it’s easier to perform daily tasks and gain critical insights into our CRM platform when compared to other vendors. While there are many reasons for this, the main reason is that we are obsessed with making a platform that removes roadblocks, takes away blind spots, and eliminates busy work so you can focus on growing your business. data-secret="GpFbhd5WuG" frameborder="0" scrolling="no" width="500" height="281">.

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