Callminer
SEPTEMBER 1, 2021
CallMiner, CTO, Jeff Gallino, unpacks the recent M&A activity around conversation analytics, answering “why now?” and providing input for how to navigate this complex landscape.
Intercom, Inc.
SEPTEMBER 1, 2021
At Intercom, we believe the best products are built with the market in mind. That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . This isn’t always the case across the industry. Product marketing looks different in every company, but one common trend is that many product marketing managers (PMMs) feel undervalued.
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Shep Hyken
SEPTEMBER 1, 2021
I’ve written about this before. Our customers are smarter than ever when it comes to customer service and receiving a great customer experience. They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. These companies are setting the bar higher. They are forcing everyone in business to up their game, and that’s great for us as customers. .
Customer Think
SEPTEMBER 1, 2021
It’s always been true that pleasing your customers is at the core of a successful business, but we are in a new era when it comes to meeting customers’ expectations. What people consider an exceptional customer experience — and which experiences are worth paying more for — are changing at an unprecedented pace. Part of […].
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Adrian Swinscoe
SEPTEMBER 1, 2021
Today’s interview is with Jeff Nicholson, Global Leader, CRM Strategy for Pega, where he heads up the company’s CRM market strategy and vision worldwide. Jeff joins […]. The post The top frustrations of customers and agents are the same – Interview with Jeff Nicholson of Pega first appeared on Adrian Swinscoe.
Customer Think
SEPTEMBER 1, 2021
In most industries, common sense is to optimize, digitalize, and automate. Avoiding human connection is often a byproduct of this cultural obsession with convenience and modernity. And in many cases, it works out. But not always. The hotel sector of the hospitality industry is trying to keep up with the rest of the business world […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 1, 2021
Despite the advances in customer data unification, personalization and seamless digital engagement that some vendors have made since the start of the pandemic, there’s still a big gap between expectations and reality in B2B relationships. According to a 2020 Salesforce survey of customers in more than 26 countries worldwide, 85% of B2B buyers expect the […].
Sprinklr
SEPTEMBER 1, 2021
“Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.” — Karl A. Menninger. How much of your time do you really spend listening, in your personal life and in your professional life? Looking back at my career and life, and especially the past three years at Sprinklr, listening intently was a powerful catalyst for accelerating our great culture.
Customer Think
SEPTEMBER 1, 2021
Videos have grown to be the favored type of content by most marketers and business owners, as they can be tweaked to reliably engage audiences across all demographics and niches. The thing is that as the video offering online keeps getting bigger and more varied, your need to differentiate and stand out also grows in […].
Zonka Feedback
SEPTEMBER 1, 2021
To make our startup business grow, we are constantly told that we should collect customer feedback. That's because it can give us an insight into how we can improve our venture.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
SEPTEMBER 1, 2021
E-commerce expert Alexander Graf outlines how to win in the B2B marketplace space For those of us who live outside Germany, the name of the company that leads its tire market is most likely not common knowledge. It should be. Saitow AG is the company behind Tyre24, a big success story and Germany’s most thriving […].
MyCustomer Experience
SEPTEMBER 1, 2021
WRight now, interest in the Conversational artificial intelligence AI (CAI) space is booming. Getting machines to grasp language has been a. 16th Sep 2021. By Nikolas Kairinos.
Customer Think
SEPTEMBER 1, 2021
Social media campaigns can literally take your marketing game to new heights this year. The content that you are going to post on your social media accounts will decide the fate of your brand. Source: Pixabay It can be anything from an informative video explaining your brand to something that adds value to your audience. […].
The DiJulius Group
SEPTEMBER 1, 2021
Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share. You will learn: How to be WISE in. Read Full Article.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
SEPTEMBER 1, 2021
By Matt Heinz, President of Heinz Marketing If you’re not already subscribed to Sales Pipeline Radio, or listening live every Thursday at 11:30 a.m Pacific on LinkedIn (also on demand) you can find the transcription and recording here on the blog every.
CommBox
SEPTEMBER 1, 2021
How To Login To Commbox Demo Environment. Get access to the Commbox platform to play around and to demonstrate to prospected clients. To get access to our demo platform where you can present it to potential customers: Use the self-service tool here You will need to login into the tool using your SAP email and Windows / Mac password Use the following link: sap-demo.commbox.io You might want to use the following demo script: 17327.
MyCustomer Experience
SEPTEMBER 1, 2021
LThe global pandemic has thrown up several challenges for contact centre businesses. 89% of UK contact centre leaders say COVID-19 has. 27th Sep 2021. By Samantha Clayton.
Customer Think
SEPTEMBER 1, 2021
The two leaders join forces to serve the global market end-to-end — from entrepreneurs & SMBs/growth companies to Enterprises.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Uniphore
SEPTEMBER 1, 2021
WE'RE HIRING. PROJECT MANAGER. Project Manager. The Project Manager leads cross-functional teams responsible for implementing Jacada’s enterprise software solutions. The Project Manager is accountable for managing solution planning, execution, quality, deployment and transition to our Global Support team. The Project Manager is responsible for achieving project financial and operational targets, promoting project communications, governance & best practices, resource management and forecast,
Customer Think
SEPTEMBER 1, 2021
New solution expands platform’s unbiased marketing attribution and measurement to understand lift and maximize ROI.
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