Callminer
DECEMBER 14, 2022
In order to keep valued customers as long as possible, organizations must identify when customers leave and why. This blog looks at the common mistakes made when measuring customer churn.
Intercom, Inc.
DECEMBER 14, 2022
We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
DECEMBER 14, 2022
Many adults in the workforce have children, and working parents often face major challenges in trying to balance home and career. While women still often bear the brunt of tackling these roles, increasing numbers of fathers are also struggling to get adequate support for their home and professional lives. In fact, lactation programs can boost […].
Intercom, Inc.
DECEMBER 14, 2022
2022 has been a year for the books, with major changes and uncertainty across every industry. . Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
DECEMBER 14, 2022
Premise: We are entering a phase where there is a lot of uncertainty. There is a consensus building up about an impending recession. There is a lot of flux within businesses. There are some sectors that are laying off people and at the same tim.
Zonka Feedback
DECEMBER 14, 2022
Customer feedback helps companies and brands to identify areas that require modification to enhance customer satisfaction. How do you generate customer feedback ? Companies use different methodologies to get customer feedback after purchasing some of their products. But, surveys are the best when you want to get reliable information from customers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CSAT.AI
DECEMBER 14, 2022
In our article “Failing in Customer Service” clearly there are companies that put profit first. To heck with employees and customers. However, a customer first policy is not always best, even for the customer, when it is missing key components for success. Losing the Big Picture. Sometimes companies focus so directly on customer centricity that they actually fail the customer.
Qmatic
DECEMBER 14, 2022
The challenges of running an outpatient clinic are numerous, variable, and often relentless. Depending on the size of your facility, the number of services offered, daily patient volume, and the size of your workforce, getting a handle on how to best manage all the moving parts can be exhausting. This is especially true considering your operational objectives to improve productivity while reducing staff stress and enhancing the patient experience and quality of care.
Customer Think
DECEMBER 14, 2022
The cost of living crisis is biting and we don’t need to look hard to find evidence of this. The Guardian’s business tracker following the recent Black Friday paint’s a telling picture. Three of the leading stories are; the Tesco CEO calling for more targeted support, consumers cutting back on spending and retail footfall on […].
Shep Hyken
DECEMBER 14, 2022
You have most likely heard people use the expression FOMO, an acronym for Fear of Missing Out. People have a hard time deciding what to do or where to go and worry about missing out on a fun experience, a business opportunity, and more. Recently, I interviewed Dominic Constandi for Amazing Business Radio. We talked about different customer service and experience topics, and he casually mentioned FOMU.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
DECEMBER 14, 2022
Marketers work relentlessly to optimize the performance of their campaigns and programs in order to maximize marketing ROI. But optimization isn't always the right objective. Read on to find out why marketers should spend part of their marketing budg.
MyCustomer Experience
DECEMBER 14, 2022
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 14th Dec 2022. By Rhys Fisher Staff Writer.
Customer Think
DECEMBER 14, 2022
The COVID-19 pandemic rocked many industries, causing overnight pivots and adjustments for their survival. One that has seen radical change is retail—which encompasses consumer-facing businesses including stores and restaurants. From having to quickly shift to online or curbside pickup to being forced into a to-go only model or closed completely, this industry has weathered changes […].
MyCustomer Experience
DECEMBER 14, 2022
When presented with any new proposal, the senior director of a famous merchant bank would ask “will it make a shilling?” In other words, 14th Dec 2022. By Nicholas Watkis Principal Consultant.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Hodusoft
DECEMBER 14, 2022
What is Business Communication? - Objectives, Challenges, and Importance. Companies that leverage technology to streamline their internal business communication can boost their employee productivity by up to 25%. Every area of business is affected by the level of communication within the organization. Excellent communication is a necessity, but implementing it requires a series of decisions.
The DiJulius Group
DECEMBER 14, 2022
Today on The Customer Service Revolution, John talks with customer experience and digital marketing pioneer, Jay Baer. Jay has spent nearly 30 years helping the world’s most iconic brands gain and keep more customers. This work has caused him to be inducted into the Hall of Fame of professional speakers and word-of-mouth marketing. Jay has. Read Full Article.
CX Network
DECEMBER 14, 2022
TPG Telecom’s Gabrijela Juel shares her tips on how to prove investment returns to C-level executives.
MyCustomer Experience
DECEMBER 14, 2022
Have you ever wondered why things go viral or, better yet, how you can make your #content gain millions of views and shares? If so, then. 14th Dec 2022. By Colin Shaw Founder & CEO.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Intercom, Inc.
DECEMBER 14, 2022
. There were quite a few memorable scenes from The Social Network, the 2010 movie that chronicles the inception of Facebook – and the lawsuits that followed. There’s the initial whirlwind of a breakup that leads to the highly problematic Facemash.com, the moment Saverin confronts Zuckerberg for being cheated out of his shares, the perfectly delivered “drop the ‘the.’ Just Facebook.” But it was none of those scenes that lingered on Harry Stebbings ’ mind.
Zendesk
DECEMBER 14, 2022
Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. This works for a while—when you have only a few customers. But as you expand your reach and introduce new products and services, you will inevitably bump up against some serious limitations with this approach.
Comm100
DECEMBER 14, 2022
Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere.
Lightico
DECEMBER 14, 2022
Lightico’s automated workflow solution allows documents to be created that can hide or show text based on a known customer condition. These documents are known as Dynamic Documents. They allow for added customizability, in which companies can tailor legal agreements and documents to their customers’ characteristics. How Do Dynamic Documents Work? There are two main ways to use dynamic documents.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Expert insights. Personalized for you.
182 
Let's personalize your content