Myra Golden Media
JUNE 29, 2021
Mark your Calendars for October 4 – 8, 2021, because we’re celebrating National Customer Service Week! This year’s theme is, Celebrating the Heart of Service. And I’m facilitating five online video sessions!!! After the year we’ve had, I’m so ready to celebrate with you, to celebrate with you! Head over to [link] to sign up.
Shep Hyken
JUNE 29, 2021
The Customer Obsessed Organization. How to Lead with the Customer First. Shep Hyken interviews Shirley Macbeth, Chief Marketing Officer at Forrester , responsible for elevating the company’s thought leadership profile and generating demand for its portfolio of research, consulting, and events. They discuss how customer-obsessed organizations must put their customers at the center of their leadership, strategy, and operations.
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Fonolo
JUNE 29, 2021
No matter what brand or industry you represent, denying your employees the right tools to do their job properly is a sure-fire way to lower engagement. With the right mechanisms at their disposal, agents are better equipped to drive sales, solve customer disputes, and otherwise contribute to your bottom line and call center metric health. But technology has remained a barrier for modern contact centers.
Customer Think
JUNE 29, 2021
I thought it might be my imagination, but Google Trends confirms that “build vs buy” really is coming up more often these days that it had in recent years. This surprises me, since I had thought that debate was over. It seemed that most organiz.
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Zonka Feedback
JUNE 29, 2021
“Maybe the secret to continued success is as simple as knowing that your past success could be done so much better now.” This quote by Bill Loguidice fits perfectly with our zeal to serve the customers better each time and get continuous rewards and recognitions for this. We are glad to announce that G2 Crowd has again named Zonka Feedback as ‘High Performer’ in its Summer 2021 Grip Report.
Customer Think
JUNE 29, 2021
I’m really tired of seeing people dismiss B2B buyer personas as worthless. Although, I have to admit that many of the personas I review from prospective clients are little more than recipe cards for disconnected experiences. And shame on those who are.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JUNE 29, 2021
For the past several years, industry analysts and other thought leaders have been urging marketing and sales professionals to shift from selling to helping buyers buy. Advocates of this change argue that it will enable marketers and salespeople to be.
ClientSuccess
JUNE 29, 2021
Kristi Faltorusso. Have you tried to build your Customer Success program without collaborating with your colleagues? Did you fail to set proper expectations with the members of your team? Or do you tend to focus more on problems, at risk customers, or churn that you forget to celebrate the wins along the way? – If this sounds familiar to you, you’re not alone. .
ProProfs
JUNE 29, 2021
Interviewing a candidate for a job role is not just asking a series of questions. It’s really a lot more than that. . Add to that a situation like a pandemic where organizations all across the globe were operating from homes, and your task of hiring becomes even more complex since you are doing it remotely. . A Gartner HR survey found that 86% of organizations conducted virtual interviews to hire candidates during the coronavirus pandemic.
Sprinklr
JUNE 29, 2021
It’s bargain basement day on the CXM Experience as we look at two recent brick-and-mortar retail adventures. Both positive (or, at least, mostly positive), and both excellent examples of the value of the shopping and checkout experience. It doesn’t have to be fancy, as long as you put the customer first. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
MyCustomer Experience
JUNE 29, 2021
WHow do you keep employees engaged to deliver great customer experiences (CX)? There are many answers to this question, of which creating a. 29th Jun 2021.
Customer Think
JUNE 29, 2021
New functionality, powered by industry-leading AI and trackers, identifies revenue growth opportunities and risks.
MyCustomer Experience
JUNE 29, 2021
WThe way that cars are bought by consumers has changed dramatically in the past few years. Tesla completely rejected the dealership model. 29th Jun 2021. By Wayne Kay Regional VP of Sales.
Qualtrics
JUNE 29, 2021
As employees start to return to workplaces after 18 months of working remotely, we have an unprecedented opportunity to create a new way to work that will improve on what went before and unlock multiple new opportunities for employers and employees. The question is, what do we keep from before, what do we add, and what do we let go of? Qualtrics’ recent Future of Work Study gave insight into this topic, exploring how employees want hybrid working practices to be designed, how people want traditi
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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