Callminer
SEPTEMBER 8, 2021
Ahead of his session at the Online Collections Technology Think Tank 2.1 on September 16, Frank Sherlock shares his thoughts on using data to identify vulnerable customers and assess affordability.
Shep Hyken
SEPTEMBER 8, 2021
One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again , was about why customers would terminate their relationship with you. Yes, the word terminate ties into the movie Terminator , which somehow became a theme in the background of the book. So, why would a customer terminate his or her relationship with you?
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Customer Think
SEPTEMBER 8, 2021
“How can I know if we’re really customer centric?” As with many things in life, there are multiple ways to address this inquiry. But what I like to do is to ask companies 3 simple questions to help them find out if they’re really as customer centric as they would like to be.
Intercom
SEPTEMBER 8, 2021
For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve.
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Customer Think
SEPTEMBER 8, 2021
Customer service is one of the most important elements of a healthy business. Unfortunately, it also tends to be the aspect of business that gets neglected for sexier components like marketing, branding, sales, and innovation. But if you extract more value out of your customer service, good things will happen for your business. 4 Ways […].
Heart of the Customer
SEPTEMBER 8, 2021
“We’ve all seen those studies where it says a one-point increase of CSAT equals this revenue, but to a Commercial Officer, a CEO, or a CFO, this doesn’t sound real. So it doesn’t put CX in a credible position. We need to prove this based on our own data: ‘These are the scores for the […]. The post Three Ways to Make Your Case appeared first on Heart of the Customer.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Lumoa
SEPTEMBER 8, 2021
Customer Experience is evolving. The barrier to entry is lower than ever, and new competitors are entering the market every day. To keep pace and make sure your products deliver value, you need to be continually listening for customer input. Sharpening your customer experience skills will help you stay ahead of your competitors. The Next Generation of CEM Today, product and service changes are typically driven by interviewing key clients, running surveys, or hosting customer advisory meetings.
Customer Think
SEPTEMBER 8, 2021
63% of marketers say their biggest challenge is driving traffic and generating leads. Starting a podcast is a cost-effective way to get more leads, traffic and ultimately grow your business. Podcasting will help you get your voice out there and build brand trust. If done the right way, you can turn loyal listeners into loyal […].
Logicalware
SEPTEMBER 8, 2021
Payment solution company OPEN cut its response times by 85% after switching to Puzzel’s Contact Centre and completing a reorganisation process. OPEN specialises in payment solutions and point-of-sale systems for the commercial sector, in particular businesses such as restaurants, petrol stations and cruise operations. The company was created through a merger of several companies in the sector, and operates in Sweden, Norway, Finland and Denmark, with a workforce of approximately 170.
Customer Think
SEPTEMBER 8, 2021
Wealth management is about relationships. It’s about the trust and confidence clients look for in financial advisors – and that can be impacted by the firm’s communications. Are your client communications an asset or a liability? Consider how your team currently communicates with clients. Are investment managers making it easy to understand complex products and […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Ameyo Callversations
SEPTEMBER 8, 2021
In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face customer engagement. Call centers handle large volumes of calls, both inbound and outbound. Understanding the differences between inbound and outbound call centers will help you determine the best option for your business.
Customer Think
SEPTEMBER 8, 2021
When it comes to marketing for Software-as-a-Service companies, a different approach to content strategy needs to be taken. You’re not only offering a product, but also an ongoing service, which can lead to new and more complex customer fears. Your content strategy must utilize search engine optimization, educate your customers, and have a solid base […].
Qmatic
SEPTEMBER 8, 2021
As a service provider, it’s important to optimize your operations continuously. Collecting the right data is the first step, and there are great opportunities to reduce queue times, enhance the customer experience and identify areas of improvement. This article will explain about how business intelligence can help service providers optimize their customer journeys.
Sprinklr
SEPTEMBER 8, 2021
“Government doesn’t need to worry about customer experience. Where else are customers going to go to get what they need?”. I hear this fairly often when I tell people about my work in government customer experience. I understand the perception. But, my friends, I need to tell you something. We can’t oversimplify the situation! The reality is citizens and customers of government have more voice and more power than ever, especially with the proliferation of social media, chat, and other digital ch
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
VOZIQ
SEPTEMBER 8, 2021
Handpicked Resources for customer-focused leaders in the pest control industry. Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. In the September edition of our Customer Intelligence Roundup , you will how successful customer-focused leaders in the pest control industry are addressing customer concerns and driving loyalty in the post-crisis world. 1
Customer Think
SEPTEMBER 8, 2021
Captivate audiences with memorable live experiences and keep them engaged with on-demand content all in one place to accelerate customer journeys.
VOZIQ
SEPTEMBER 8, 2021
Handpicked Resources for customer-focused leaders. in the pest control industry. Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. In the September edition of our Customer Intelligence Roundup , you will how successful customer-focused leaders in the pest control industry are addressing customer concerns and driving loyalty in the post-crisis world.
Zonka Feedback
SEPTEMBER 8, 2021
Customer Satisfaction is the core of any business. It would not be wrong to say that it is the main reason for the existence of any business. For knowing the level of Customer Satisfaction, the only way out is to collect Customer Feedback. Companies nowadays have realized the importance of gathering Customer Feedback, and they use different channels like email, SMS, kiosk, and website to survey their customers.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Customer Think
SEPTEMBER 8, 2021
eGain Knowledge Hub™ fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context.
MyCustomer Experience
SEPTEMBER 8, 2021
PFor customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment. 8th Sep 2021. By Rob Crutchington Managing Director.
Qualtrics
SEPTEMBER 8, 2021
The notion of consumer-driven healthcare can be a hot-button issue for many in the industry. While some healthcare providers are hesitant to see patients as consumers, the reality is that patients are increasingly seeing themselves that way. They judge healthcare against interactions in other areas of their lives and expect the same level of service and experience from their doctors.
Conversocial
SEPTEMBER 8, 2021
Hello and welcome to The Conversation Round-Up where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Intercom, Inc.
SEPTEMBER 8, 2021
When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.
MattsenKumar
SEPTEMBER 8, 2021
The pool of people mulling over the idea of outsourcing some of their business responsibilities and opportunities have been increasing. As per the latest statistics , around 40% of the helpdesk positions are outsourced in the BFSI industry. You have landed in the right place if you are one of those people because this article answers some of the most influential and necessary questions that you should be knowing about before making decisions relating to customer service outsourcing.
Zendesk
SEPTEMBER 8, 2021
Say you’re scrolling through your Facebook app, and you see a post from your favorite shoe store announcing a weekend sale. You’ve been eyeing a cute pair of ankle boots for a while, so you click over to the shop’s Facebook page. You quickly get a prompt to order the boots via Facebook Messenger. There are suggested replies, scrollable image carousels, and payment options, making it fast and easy to buy them.
The DiJulius Group
SEPTEMBER 8, 2021
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best and easiest way to find out if your employees have extremely high service aptitude and if your company is obsessed with customer service. You will learn: If your employees are not providing the same level of customer experience every single time, then you’re. Read Full Article.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
Sprinklr
SEPTEMBER 8, 2021
Increasingly, customers are holding us to a higher standard. That’s why unified is better than integrated. Unified-CXM breaks down silos and provides a single view of your customers, enabling you to identify customer issues, and take appropriate action. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.
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