Fonolo
SEPTEMBER 14, 2021
Your call center’s customer service strategy dictates customer loyalty, agent satisfaction, and company growth. No matter what product or service you offer, your approach needs to be nothing short of “customer-obsessed.”. Knowing exactly what your customers want and don’t want will help you to maximize your call center’s customer care, leading to growth and revenue opportunities for your business.
Shep Hyken
SEPTEMBER 14, 2021
The Ultimate Marketing Engine. Creating Customers for Life. Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. They discuss how to serve, understand, and create evangelists out of your ideal customers. Top Takeaways: A repeat customer keeps coming back but a loyal customer is someone who will do even more business with you once they come back.
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Help Scout
SEPTEMBER 14, 2021
With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. That’s not to say they can’t provide a top-notch experience — they absolutely can. They just need to be a little more focused with their efforts. In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business lea
DMG Consulting
SEPTEMBER 14, 2021
Workforce Management Software Improves Employee Engagement. Jul 12, 2021 Donna Fluss. Read this article on the publisher’s website. Changing employee expectations is one of the hottest workplace topics and touches on many aspects of the employee/employer relationship. Companies are beginning to rethink how they treat their employees, which is creating complications for many organizations in the short term but will likely drive positive (and overdue) changes that will be beneficial in the l
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Hodusoft
SEPTEMBER 14, 2021
HoduCC Named Best Telemarketing Software By Digital Dot com. Little did we know five years back, when HoduSoft started its journey that we will become part of the growth stories of the most enterprising companies in the world. The latest recognition comes from Digital.com. HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com.
Zendesk
SEPTEMBER 14, 2021
Contrary to what you might expect, potential clients are often receptive to cold calls. A study by Rain Group found that 82% of buyers are open to booking meetings when sales reps reach out. Nevertheless, cold-calling and discovery calls can be terrifying for many sales reps. You’re trying to sell a new prospect on a product they know little or nothing about.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Ameyo Callversations
SEPTEMBER 14, 2021
What is Workflow? A workflow is a sequence of recurring tasks, comprising interdependent business processes needing completion to reach a specific goal. It is predictive in nature and consists of various steps executed by numerous systems, people, and departments to reach the common goal. Workflow is the simplest way to manage recurring processes in your helpdesk ticketing system.
Customer Think
SEPTEMBER 14, 2021
Over the past couple of years, we’ve seen the advent of virtual events and after making their mark, they’ve shown us they are here to stay. From online gigs to festivals and conferences, virtual events permeate every aspect of our working lives and transform our perception of what events now are. A big part of […].
Aquire
SEPTEMBER 14, 2021
Customer service automation may have been around for a while, but it keeps improving as technology advances. And that’s a good thing: rather than diminishing the role of humans, automating key processes helps them do their job better. But, automation shouldn’t happen haphazardly. It should be the result of careful planning and based on customer service needs and expectations.
Zendesk
SEPTEMBER 14, 2021
The pressure is on for companies to continuously optimize their customer experience (CX). Small businesses with fewer resources are no exception, but it can be difficult to know where to make those strategic investments. To help CX leaders at small- and mid-sized businesses (SMBs) identify where they stand and build a roadmap for the future, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Execs In The Know
SEPTEMBER 14, 2021
PHOENIX, Ariz., September 14, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the Customer Response Summit (CRS) , a virtual event taking place October 18–22, 2021. CRS is an inclusive, interactive online experience for Fall 2021 featuring an amazing lineup of keynote speakers, engaging panel discussions, case studies, and interactive Shop Talks and workshops.
Zendesk
SEPTEMBER 14, 2021
A lot goes into delivering a great customer experience (CX), but it can be hard to know where to make the most strategic investments. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. The findings for midsize and enterprise companies based in Europe and the United Kingdom are summarized in this report: The State of CX Maturity among Midsize and Enterprise Companies of Europe: Research Shows Advancing C
Lightico
SEPTEMBER 14, 2021
Customers are increasingly comfortable transacting remotely — and with consumers around the world spending over 4 hours a day using apps on their smartphones — this should hardly come as any surprise. And while online and digital transactions have been steadily gathering pace, they’ve accelerated because of COVID restrictions and customer fears.
Customer Think
SEPTEMBER 14, 2021
Company Unveils AI Approach to Cookieless Future, Ara TopicMap, and Quantcast Connect for Publishers and Advertisers.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CX Network
SEPTEMBER 14, 2021
Companies need to be authentic with their sustainability efforts in order to meet customer expectations.
SugarCRM
SEPTEMBER 14, 2021
Despite the increasing popularity of integrated chat apps, social media, and messenger apps, email has remained central to digital communication. When it comes to B2B, email is still the quickest and most effective channel of communication for receiving and transmitting data. This means email marketing continues to be a powerful lead generation and nurture tool.
MyCustomer Experience
SEPTEMBER 14, 2021
iWith the launch of Apple’s new operating system, iOS15 on 14 September, ecommerce leaders and digital marketers will be curious to see how. 14th Sep 2021. By CBaldwin_Insider VP Marketing.
CX Network
SEPTEMBER 14, 2021
All companies want to exceed customer expectations, but do you really know what that means?
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Kerry Bodine
SEPTEMBER 14, 2021
How important is customer empathy? Does developing customer empathy across an organization lead to positive business outcomes? What best practices can you leverage in linking customer empathy to business results? I’m partnering with Alida and the CXPA to find the answers to these questions — and if you’re a customer experience professional, we’d love your perspective.
Intercom, Inc.
SEPTEMBER 14, 2021
If you want to ship great product that users love, you need to start with a clear understanding of what problem you’re trying to solve for your user and why. At Intercom, we always “ start with the problem ” when beginning any project – it’s part of how we apply the Jobs-to-be-Done framework. As product managers, this means we must carefully research and understand the problems we’re actually solving for our customers.
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