Adrian Swinscoe
NOVEMBER 18, 2022
Whenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]. The post The Problem Pause first appeared on Adrian Swinscoe.
Customer Think
NOVEMBER 18, 2022
TweetLinkedInShareEmail A client asks:“What’s the best way to market to purchased lists like ZoomInfo? We have a debate between our marketing and sales teams on whether the best approach is marketing emails, sales outreach, or something else.&nbs.
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TeamSupport
NOVEMBER 18, 2022
Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022 , overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything. Chances are that your support team is already getting hammered by the sheer volume of customer issues, not to mention the potential for complexity.
CX Network
NOVEMBER 18, 2022
Why a one-size-fits-all approach does not work when attempting to deliver best-in-class customer experiences.
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Shep Hyken
NOVEMBER 18, 2022
This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. She shares the benefits of having dedicated customer support in B2B organizations. Any company needs to become a part of B2B or “business-to-business,” where legal entities establish trading relationships with each other.
cxservice360
NOVEMBER 18, 2022
The pharmaceutical supply chain is a complex and convoluted system that delivers life-saving and life-changing medications to patients worldwide. It constantly evolves and adapts the system to meet the ever-changing needs of patients, providers, payers, and regulators. However, despite the best efforts of all involved, the supply chain can sometimes fail to meet the needs.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
NOVEMBER 18, 2022
(Reprint of an original post written with my Anthrolytics co-author Elise Horent ) “What the human being is best at doing is interpreting. 18th Nov 2022. By Peter Dorrington Co-Founder and Chief Strategy Officer.
CX Network
NOVEMBER 18, 2022
At least 36 percent of customers believe chatbots will deliver a poor outcome but 44 percent stat they will deal with them if the technology progresses.
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