Inside Customer Service
MAY 6, 2021
I recently went online to check the status of a delayed order. This should be an easy process in today's age. It wasn't. The company wasn't sharing any helpful information via it's ecommerce system. So I went looking for live help. The company's contact information was intentionally buried. I had to first navigate through an endless series of menus designed to deflect my question.
LitmusWorld
MAY 6, 2021
Making Net Promoter Score® your North Star Metric Businesses are actively taking steps to grow their customer base and create brand equity. To do this, they must maintain an excellent Net Promoter Score® or NPS®. Read more… Making Net Promoter Score® your North Star Metric appeared on LitmusWorld.
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Totango
MAY 6, 2021
What is customer retention ? Why is it important? And how do you do it? Here we’ll provide answers to these key questions. We’ll discuss what customer retention means as a concept, as a strategy and as a metric. We’ll highlight its direct relevance to revenue and its other compelling benefits. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation.
VOZIQ
MAY 6, 2021
Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans in the post-crisis world and to prepare for the future while still keeping your customers at the forefront.
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Doing CX Right
MAY 6, 2021
Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes. The post 15 CX Best Practices To Differentiate Brands appeared first on Doing CX Right.
VOZIQ
MAY 6, 2021
Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. . This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans in the post-crisis world and to prepare for the future while still keeping your customers at the forefront. .
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Doing CX Right
MAY 6, 2021
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right.
The DiJulius Group
MAY 6, 2021
The most successful companies in the world are not characterized by the best products in the world but by redefining expectations. The best brands address our emotional and social needs. Strong businesses define a brand character that reflects our values and our personality. Organizations must not let relationships become mere transactions because customers will stay.
Doing CX Right
MAY 6, 2021
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured on DoingCXRight®?. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right.
Qualtrics
MAY 6, 2021
When I say “bureaucrat” do you think “boring?” In celebration of Public Sector Recognition Week, let me tell you the story of a former art gallery curator and an MBA grad who have joined forces to spark creativity and innovation in government. . When I say “bureaucrat” do you think “boring?” Let me tell you the story of how creative government professionals are using innovation to make life better for people all over the country and around the world.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Doing CX Right
MAY 6, 2021
Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes. The post 15 CX Best Practices To Differentiate Brands appeared first on Doing CX Right.
Fonolo
MAY 6, 2021
The contact center industry boasts some of the most intelligent and innovative CX technologies out there. One of the most talked about in recent years is the Visual IVR, for its hugely positive impact on customer experience. If you haven’t encountered Visual IVR yet, it’s quickly becoming an essential tool for businesses who prioritize customer satisfaction and brand perception.
Doing CX Right
MAY 6, 2021
Do you have a story about a great customer you've had or Wow Moments you created for others? How about an employee experience and leadership lessons? Submit a request to get featured. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right.
SugarCRM
MAY 6, 2021
No matter their profile, companies are improving their customer experience (CX). As customer expectations increase, companies are rising to meet them but within increased technological literacy, customers continue to expect more. . Today, 75% of organizations claim an increased investment in CX technology. With many software solutions available that promise smoother customer interactions, it’s difficult for organizations to pick the right technology in support of their customer experience
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Doing CX Right
MAY 6, 2021
Do you have a story about a great customer and employee experience and leadership lessons to share? Submit request to get featured. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right.
Doing CX Right
MAY 6, 2021
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right.
Doing CX Right
MAY 6, 2021
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured on DoingCXRight®?. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right.
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