Top Tech Customer Success Customer Experience Management Customer Satisfaction Content for Sat.Jan 07, 2023

Sat.Jan 07, 2023

An Authoritative view: Three Pioneers of CX predict big changes in 2023

Beyond Philosophy

JANUARY 7, 2023

Every so often, I get a chance to chit-chat with colleagues of mine about the future of customer experience. This time, my colleagues were pioneers in customer experience, Lou Carbone ( Experience Engineering.com) author of Clued In , and Joe Pine (StratgicHorizons.com) , author of The Experience Economy. We discussed what we see changing in CX. We all think we are at a turning point in the movement.

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A Wildly Innovative Way to Increase Employee Engagement

Uplifting Service

JANUARY 7, 2023

[link] What if you could boost employee satisfaction scores by more than 50%?? That’s what my clients at LUX* Resorts did. They are always on the lookout for ways to strengthen ties to the local community. And since they draw many employees from the community, their efforts often boost on employee engagement as well. And that’s just what happened when LUX* instituted a special program for local kids.

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How Retailers Are Transforming Customer Experiences with Data & AI

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Sat.Jan 07, 2023

An Authoritative view: Three Pioneers of CX predict big changes in 2023

A Wildly Innovative Way to Increase Employee Engagement

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