Buyer Persona

MAY 24, 2021

Buyer Trust Is Elusive For Most Marketing And Sales Teams Unless They Can Balance Empathy And Humility. Marketing and sales traditionally believe that the path to building buyer trust is by providing answers. Answers to buyer problems and challenges. In fact, each prime their channels with marketing content or sales guides at the ready with an answer.

Sales 120

Sales B2B Education Start-ups 120

Aquire

MAY 24, 2021

There’s no two ways about it: COVID-19 has thrown the travel and airline industry into disarray like never before. According to the International Air Transport Association, demand for air travel decreased by 65.9 percent in 2020, compared to 2019. At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Steven Van Belleghem

MAY 24, 2021

Habit 1: Be proactive. Covey talks about the difference between the circle of concern and the circle of influence. The circle of concern consists of all the things that are out of your control, like the weather, the economy and mistakes that others make. The circle of influence consists of all the things you can control: like your skills, what you learn or your attitude.

CX 98

CX Start-ups AI Customer Expectations 98

Myra Golden Media

MAY 24, 2021

I’m answering questions YOU’VE posted right here on my channel! Watch for ideas to get your AHT down quickly! Questions One 1:48: Hi! Myra, What if the Customer doesn’t want to hear sorry because they already heard those words multiple times? Question Two 3:38: I would like to know the best ways to reduce call handling time, stop callers talking over me, and to not have to repeat what I’ve told them.

Customer Service 87

Customer Service Customer Experience 87

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LitmusWorld

MAY 24, 2021

Festive Shopping Index featured on Statista Festive Shopping Index 2017-2020 Since 2017, LitmusWorld, in association with the Retailers Association of India (RAI), has been conducting an annual consumer sentiment survey to measure the Indian consumers’ Read more… Festive Shopping Index 2017 – 2020 appeared on LitmusWorld.

Retail 92

Retail CX 92

Knowmax

MAY 24, 2021

4 Steps To Implement a Knowledge Base Management System?

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