What is customer loyalty?
Callminer
MARCH 20, 2023
Gaining a deeper understanding of customer loyalty and the benefits it holds is an important first step to take towards developing your customer base. This article will help you do that and more.
Callminer
MARCH 20, 2023
Gaining a deeper understanding of customer loyalty and the benefits it holds is an important first step to take towards developing your customer base. This article will help you do that and more.
Adrian Swinscoe
MARCH 20, 2023
Today’s interview is with Sue Duris, Principal Consultant of M4 Communications, a global CX consulting firm. Sue joins me today to talk about customer understanding, internal […] The post We can’t be digital-first, we have to be customer-first – Interview with Sue Duris of M4 Comms first appeared on Adrian Swinscoe.
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eglobalis
MARCH 20, 2023
Evolving Your B2B Customer Experience and Employee Experience Maturity Model? Return to the Customer Experience Key Pillars. The post Evolving Your B2B Customer Experience Maturity Model? The Return to the CX Key Pillars. appeared first on Eglobalis.
Customer Think
MARCH 20, 2023
Introduction The United States outsourcing statistics show that American corporations routinely send customer service and IT jobs offshore, where they can get the same outcomes for a fraction of the cost. Outsourcing is assigning internal business functions, workflows, or processes to an external company (third-party contractors or vendors) to increase efficiency & productivity.
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Zendesk
MARCH 20, 2023
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.
The DiJulius Group
MARCH 20, 2023
“When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision. A leader’s emotional commitment is about taking on the company’s success as a personal crusade.” – Stan Slap Going from rebel to revolutionary is easier than turning into Blockbuster. When. Read Full Article The post Building and Developing Great Leaders appeared first on The DiJulius Group.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CSAT.AI
MARCH 20, 2023
Customers give feedback and scores for their service interactions based on their individual concepts of scoring. Most don’t know how their reviews, scores or even complete lack of feedback impact your agents or your business. There are ways to unlock better customer feedback and service agent scoring. The Customer’s Perspective: Better Customer Feedback and Agent Scores For customers, agent scoring can sometimes seem like murky waters.
Customer Think
MARCH 20, 2023
Picture this: you’re at a cute new boutique and you’ve found the perfect gift for your best friend. You go to pay and it’s cash-only – and you don’t have cash. There’s an ATM just outside but it doesn’t look secure. So you put the gift back.
Zendesk
MARCH 20, 2023
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.
Customer Think
MARCH 20, 2023
Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Execs In The Know
MARCH 20, 2023
Over the past several years, CX professionals have had a front-row seat to the fast-paced evolution of CX digital innovation and transformation. Contact center technology keeps improving and there are a vast number of solutions you can tap to improve your CX. Recent data focused on consumer expectations indicate an increasingly sophisticated clientele with changing, unique, and varied needs — so a cycle of continuous improvement is absolutely essential to staying relevant and competitive.
Customer Think
MARCH 20, 2023
For many Americans, spring break means taking a breather from the day-to-day. In fact, 73% of travelers say their spring travel plans are aimed at relaxing and avoiding stress. Regrettably, travel can often have the opposite effect. Research has also shown that 4 in 5 people view traveling as more stressful than going to work.
VOZIQ
MARCH 20, 2023
ChatGPT has taken the business world by storm. It’s one of the best examples of AI-based tools that promise to transform the way companies do business. Powered by AI and natural language processing, ChatGPT is finding its use in a variety of business applications that involve human-like conversations. Given its ability to generate quick, well-researched, and accurate responses, companies are exploring opportunities where ChatGPT can fuel the growth of their business.
Customer Think
MARCH 20, 2023
VUCA Defined In their 1985 book “Leaders -The Strategies for Taking Charge,” economists Warren Bennis and Burt Nanus coined the term VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). In the 1990s, VUCA was used as a US War College framework to.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Uplifting Service
MARCH 20, 2023
[link] When organizations want to elevate their customer service , they often make this mistake: They focus first on their internal operations.That’s why so many service initiatives involve training programs or process improvements. And it’s also why so many fail. Why? Because what YOU do during a service transaction is NOT what matters. What really matters is what your customers experience.
Customer Think
MARCH 20, 2023
A captivating brand story is essential for any business looking to make an impact and draw in customers. It enables you to capture the imagination of potential customers, helps your brand stand out from the competition, and creates a strong bond with current customers.
VOZIQ
MARCH 20, 2023
ChatGPT has taken the business world by storm. It’s one of the best examples of AI-based tools that promise to transform the way companies do business. Powered by AI and natural language processing, ChatGPT is finding its use in a variety of business applications that involve human-like conversations. Given its ability to generate quick, well-researched, and accurate responses, companies are exploring opportunities where ChatGPT can fuel the growth of their business.
Customer Think
MARCH 20, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It’s at an all-time low for the last 17 years. When you consider all the resources organizations and individua.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Customer Think
MARCH 20, 2023
Of all the beauty retail chains in the U.S., there may be just one that aims to be both Black-owned and serve as a marketplace exclusively for Black-owned brands. And it’s just now opening its flagship store, in Chicago, in April. It isn’t for lack of consumers.
Customer Think
MARCH 20, 2023
The Technology Services Industry Association (TSIA), has released a co-authored report named ‘Leveraging the Power of the Gig Economy’ The report uncovers the key challenges, strategies and recommendations for leveraging the gig workforce while also capturing the real-world benefits and success stories. This is an interesting study for a number of reasons.
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