Fri.Sep 09, 2022

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The new dawn of Machine Learning

Intercom, Inc.

In the past five years, we’ve seen neural network technology really take off into its own. GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?

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Research reveals customer experience as a top priority for call centres in South Africa

Callminer

A survey conducted by CallMiner and TechCentral reveals challenges and priorities within South African call centres, as well as how they manage performance and improve efficiencies using technology.

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Customer success professionals should focus on net revenue retention (NRR) to prove ROI – Interview with You Mon Tsang of ChurnZero

Adrian Swinscoe

Today’s interview is with You Mon Tsang, the founder and CEO of ChurnZero, which helps subscription businesses fight churn with a real-time customer success platform. You […]. The post Customer success professionals should focus on net revenue retention (NRR) to prove ROI – Interview with You Mon Tsang of ChurnZero first appeared on Adrian Swinscoe.

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Why You Need an Emotional North Star

Heart of the Customer

We may not want to admit it, but we’re emotional beings. We attempt to make rational decisions, but despite our best intentions, our emotions continually sway us. Don’t take my word for it. Mountains of academic literature, articles, and studies explore the importance of emotions in decision-making. More recently, Daniel Kahneman raised mass-market awareness of […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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5 Product Feedback Survey Templates & Most Asked Questions

Zonka Feedback

Whether you are just starting a SaaS business or you are into the advanced stages of product development, collecting feedback from the users should be the topmost priority. And feedback from properly delivered product surveys can help you understand all stages of the user story.

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Best practices for a BFSI CX Program

LitmusWorld

Best practices for a BFSI CX Program To drive growth and a sustainable future, using customer experience to achieve brand loyalty and repeat visits has become the core of any business, including banking & financial Read more… Best practices for a BFSI CX Program appeared on LitmusWorld.

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Guest Post: A Guide To The Foundation Of Cross-Channel Marketing ?

Shep Hyken

This week, we feature an article by Juan Jaramillo, Performance Marketing Director for Cordial , a cross-channel marketing and data platform. He shares how cross-channel marketing helps organizations offer consistent messaging across various media and devices. Marketers have talked about multi-channel marketing for years. Customers engage with businesses through various means, such as email, social media, and text.

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QBR Meeting Agendas: Best Practices for QBR Prep

Totango

How to Make Your QBR Meeting Agenda Count. A quarterly business review (QBR) allows you to bring together your executives and your clients’ executives to assess the health of their business and your relationship, discuss their future goals and plans, and strategize how you can deliver more value to them. These meetings can play a crucial role in your customers’ overall health and success.